Customer Charter
Download our Customer Charter (Word, 139Kb).
Customer Feedback
To continually improve our service we welome comments and feedback from our customers. Can you suggest ways how you see we could improve our service? Please use the Building Standards Customer Questionnaire to provide feedback and send to the address given above. We will endeavour to act upon any genuine feedback taking resources into acount.
You may also email any comments to us at building.standards@west-dunbarton.gov.uk
Balanced Scorecard
Our Balanced Scorecard is a strategic planning and management tool that is used to align business activities to the vision and strategy of the Council, improve internal and external communications, and monitor performance against strategic goals.
You can view our Balanced Scorecard for 2011-12
Performance Information
Our Building Standards team are currently meeting all monthly performance targets that have been set, and we are currently on track to meet all of our annual perfornace targets for the first time ever.
View our current Performance Indicator Information (80 kB word doc)
