Important information for customers of Furniture Shack

Trading Standards has issued a Product Safety Recall on furniture supplied by The Furniture Shack formerly at 33 Sylvania Way, Clydebank and The Parkhead Forge.

A copy of this Recall can be found in the additional information section to the right of this page, should you have unsafe furniture and need to contact the company we have drafted a template letter which can be amended with your details and printed.

If you were a customer of The Furniture Shack and are concerned about the safety of anything you bought the following information may be of use.

Q. What regulations apply here?

A. The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 and 1993) are UK law and are designed to ensure that upholstery used for furniture supplied in the UK meet specified ignition resistance levels and are suitably labelled. Furniture which fails to comply could cause or worsen the effect of a house fire, both in terms of the fire itself and the toxic fumes which can be emitted which can be a greater threat to life.

Q. Is the furniture I bought from The Furniture Shack dangerous?

A. The Ferrera,  Cosmo and Luna ranges (all pictured above) were tested and failed. The Furniture Shack took steps to recall the Luna range from customers but there may still be items from this range in consumer's homes.

Anyone who has bought an item from the Ferrera, Cosmo or Luna range should contact The Furniture Shack at the address below. Anyone who is concerned about the safety of other furniture they purchased from The Furniture Shack should contact Trading Standards for further advice.

This furniture does not meet the required flammability standards and therefore presents a hazard in the household. We would have particular concerns for households where people smoke or there are ignition sources in the room such as gas fires. However, a fire can start for a number of reasons and the presence of this furniture could considerably worsen the effect of such an event. We therefore recommend consumers to stop using the items and remove them as soon as possible.

Q. My local shop has closed, how can I get in touch with them?

A.. The Furniture Shack ceased to operate in Clydebank in August and at Parkhead Forge, Glasgow in October 2012. The Furniture Shack is the trading name of a company called Furnish 786 Ltd (Company number SC417563) whose  registered office is at Blue Square House, 272 Bath Street, Glasgow G2 4JR. Consumers should write to the company at this address using the template letter provided.

Q. What if they don't give me my money back?

A.. Trading Standards are investigating whether there have been any breaches of consumer safety legislation. This would be a matter of criminal law. Your claim for a refund is a civil matter which you yourself would have to pursue using the small claims procedure in the Sheriff Court. More details of this are available at  http://www.scotcourts.gov.uk/taking-action/frequently-asked-questions/small-claims

Q. How can I keep myself informed of any developments on these matters?

A. We will provide regular updates on our website with details of developments on any of these matters.