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Top awards for WDC Leisure Services

Tuesday 25th May 2010

 

West Dunbartonshire Council’s Leisure Services has scooped two awards from Quest, the UK's Quality Scheme for Sports and Leisure, at a seminar held in Glasgow earlier this month.  

Quest is the recognised industry standard for the management of sport and leisure facilities throughout the UK.  The Play Drome, Meadow Centre and Vale of Leven Swimming Pool have all been Quest Accredited since 2000 and all three centres are currently in the ‘Highly Commended’ category.         

 

The Meadow Sports Centre in Dumbarton gained the highest score of the 92 Quest accredited centres in Scotland in the ‘Customer Relations’ category, while the Vale of Leven Swimming Pool scored the highest in Scotland in the ‘Service Development and Review’ category.   

Leisure Services win Quest Awards
Leisure staff with one of their awards

 

The Vale of Leven Pool is a well used community facility that has an excellent swimming development programme delivered in partnership with WDC’s Sports Development section.  Quest made particular mention of the key partnerships with the Greater Glasgow and Clyde NHS Trust and the local Community Health Partnership, with a well established GP referral programme and various health and weight loss programmes being delivered in the facility.  The Quest report highlighted that the facility “has developed good links with key partners, both internally and within the wider community and has an excellent and balanced programme of activity aimed at all sections of the community”.  

 

The Meadow Sports Centre was commended for the positive customer care experience on offer and for its approach to equalities by providing excellent service for disabled customers.  The Quest report highlighted the effective customer care training, excellent access for all and positive staff/customer relations as examples of best practice.

 

Councillor Jim McElhill, West Dunbartonshire Council’s spokesperson for Environmental Services and Economic Development said: "I am absolutely delighted that Leisure Services has won these awards. This is a fantastic achievement for the Vale of Leven Pool and the Meadow Centre, and a testament to all staff involved in delivering an excellent service to customers.”