National Report on the Scottish Social Housing Charter
The Regulator published the first National Report on the Scottish Social Housing Charter in March 2015.
This report focuses on an analysis on the relationship between overall tenant satisfaction and other performance indicators.
The main finding of the report is that the first year of the ARC shows that on average 88% of tenants are satisfied with the overall service provided by their landlord. Results range from 65% to 100% with RSL’s having a higher overall average than local authorities. West Dunbartonshire Council reported an overall satisfaction rate of 72.4% in 2013/14 which has now risen to 81.27% in 2014/15.