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4th National Report on the Scottish Social Charter

The Scottish Housing Regulator has published its 4th annual report on the Scottish Social Housing Charter.

The report provides an analysis of performance information reported by all social landlords across Scotland. This years’ report specifically focuses on the extent to which landlords have improved the services they provide to tenants and the extent to which landlords are making progress towards achieving the Charter standards and outcomes.


The main findings show that overall, landlords are performing well, and the general position is positive with improvement or no change across the vast majority of performance indicators;

  • Performance has broadly been maintained across the sector on 10 out of the 16 Charter standards/outcomes,
  • Performance has generally improved in 6 of the 16 standards/outcomes,
  • There are no outcomes where performance has broadly deteriorated.

2016/2017 Report