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Service Standards 

The commitment to develop service standards across Housing Services is part of our response to the Scottish Housing Social Charter and our commitment to facilitate tenant involvement and scrutiny of services.

Staff and tenants have worked closely to develop these service standards and ensure that they are

  • Clear and easy to understand
  • Easily measurable
  • Will be reported regularly

Access to Housing

Capital Investment Team

Dennyston Forge Gypsy/Travellers Community 

Estate Management and Anti Social Behaviour 

Homeless Service Service Standards 

Repairs, Maintenance and Improvements

Owner Engagement Charter

Tenant Participation 

Tenancy Sustainment 

Value for Money

 

Would you like to be involved in reviewing our service standards?

Complete the online form to provide your contact details.