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Satisfaction among West Dunbartonshire Council tenants is increasing across the board, according to the latest Scottish Social Housing Charter Performance Report.

The Council’s fourth such report has been published this week and it reveals that more tenants are happy with most areas of the Council’s Housing service when compared to previous reports.

Produced in partnership with tenants, the purpose of the report is to provide accurate information about areas of performance which is of particular interest to Council tenants. This report highlights areas where the Council is performing well and also includes areas where action is being taken to improve.

Housing Officers hope the report will encourage more detailed questions to be asked going forward and help drive further improvement.

The satisfaction survey element of the report found that 84% of tenants are now satisfied with the overall service being provided – 12% higher than in 2014. Other measures of satisfaction have also increased, including:

  • 79% of tenants satisfied with the opportunities given to participate in WDC’s decision making process (up 27% since 2014)
  • 86% satisfied with the quality of their home (up 12% since 2014)
  • 75% think the rent they pay represents good value for money (up 8% since 2014)

Results are shown below:

Tenant Satisfaction Survey 2017