West Dunbartonshire Council is committed to listening to its factored owners and acting on their views to improve the services we provide.  To help us do this, we have commissioned an independent market research company, to undertake a short satisfaction survey on our behalf.

The aim of this survey is to identify how satisfied owners are with the factoring services we provide in the estate you live in and to assess where improvements can be made.

The survey is planned to be carried out in early March via post and in some cases via telephone interview. All your answers will remain totally confidential and none of your individual responses will be passed to the Council.  The results of the survey will be analysed by anonymously and an independent report will be provided summarising the overall findings of the survey. 

If you would like to find out more about the survey contact Stefan Kristmanns on 01389 737545 or email Stefan.kristmanns@west-dunbarton.gov.uk.