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This strategy complements the Council’s Customer Charter, Strategic Plan, ICT Strategy, and the Scottish Government’s National Digital Strategy. It focusses on the provision of customer service channels that will increase choice, improve service and reduce costs whilst providing the universally available online services that citizens expect from a modern organisation.

The aim of this strategy is to set out the approach the council will take to deliver its services digitally-by-default, and ensure that the local digital infrastructure supports and provides easy access to those digital services.

Digital Strategy 2016-2021