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What is mediation?

Mediation is a way of sorting out difficulties by talking about the issues with the help of mediators.

It is a confidential and impartial process which helps neighbours find a solution to their problem. Disputes can cover a wide range of issues, including noise, pets, parking, conduct of children, boundary problems, etc.

This team is made up of four full-time mediation officers, who are trained to a professional standard and are able to deal with referrals for neighbourhood, young person and family and workplace mediation. Neighbourhood mediation is an alternative method of resolving low level neighbour disputes by encouraging and supporting neighbour’s to resolve their differences by talking with each other, and reaching a solution which is mutually agreed.

Mediators - who are they and what do they do?

Mediators are trained officers, who will listen to both parties involved in a dispute and will remain neutral. They are non-judgmental and do not suggest solutions or dispute the facts; their aim is to help neighbours resolve their problems through the controlled process of mediation.

What are the benefits of mediation?

  • The service is free and is provided by trained mediators.
  • It allows you to get a clearer idea of what the problem is.
  • It's impartial - We DO NOT take sides.
  • Realistic and practical outcomes can be agreed.
  • It offers the chance for neighbours to stay on good terms with each other.
  • It avoids the stress and financial aspects of employing a Solicitor and going to court.