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We prioritise assessments based on the:

  • urgency of the situation
  • risks to the person
  • nature of the referral.

Everyone must be assessed before they receive a service. Your carer is also entitled to an assessment.

To request an assessment please call:

0141 562 8800 - Clydebank area

01389 776499 - Dumbarton/Vale of Leven area

What an assessment involves

  • A social worker, occupational therapist, or a community care assistant will contact you and arrange to meet you at home or at a place of your choice. If you wish, you can bring someone with you.
  • Remember that your carer is also entitled to a free assessment.
  • The level of assessment to be carried out, and the time required to complete, depends on the service being requested.
  • The assessment may take more than one visit.
  • When completed it will be written down so both parties can have a copy. You will be asked to sign the copy to say you agree with what has been written about you. You may disagree, in which case your views will also be recorded.
  • You may be asked to sign a consent form to share the information with other agencies, such as your GP or Health. This is because they could be involved in helping to meet your needs. Assessments will only be shared with other agencies if they need to be directly involved in your case.

The assessment will identify the services you need, if any.

  • This will be based on the application of the eligibility criteria. The allocated worker will arrange service provision.
  • If you are going to be receiving services, we will make a plan for your care.
  • You may need to pay towards the cost of your care. The amount you will pay depends on your financial circumstances. Find out more about paying for your care.

Your care plan

This will tell you:

  • the outcomes we are working towards with you
  • where the services will come from
  • when you will be visited
  • what the care provider will do.

When your care plan is in place, we will agree with you how soon it will be reviewed.

  • If your needs are complex, and your situation can change quickly, we will review your care plan more often.
  • If your situation is more stable, and we are confident that the care plan will meet your needs for some time, we will review it less often.