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Need a housing repair, want to pay your rent or find out what benefits you are entitled to? We can help with all this and more.

Volunteer for our Readers Panel

If there is one thing that unites us all - it's the importance of good communication.  Reading some long-winded document full of jargon is enough to turn anyone off.

To help make sure that we are communicating as best we can - we want to set up a tenants reading panel.  The purpose of a reading panel is to allow tenants to examine and comment upon printed material produced by us before publication. We want you to be involved in helping us make sure our information is clear and user-friendly.  It is important that we are using the right words, in the right way, to get our message across.

Once a document has been considered by tenants, and any necessary changes made, it can be published as being 'tenant-tested'.

Members can be sent information such as leaflets and policies to read and comment on and would be asked to think about:

  • How information is worded
  • How its presented
  • Whether it answers the questions they would have

This can be sent via post or email - whichever you prefer.  Whether you read and comment on information that is sent is entirely up to you.  It might be that you are having a busy time, are on holiday, not feeling well or simply don't feel like it.  You decide whether you want to do it, not us.

Members will also get the opportunity to meet as a group, decide how the panel will work and design a panel logo.  They will also be offered the opportunity to select and take part in training events.

If you are interested in joining a readers panel or want more information then please contact Dawn Conner, Tenant Participation & Development Officer on 01389 737 7697 or by email.