Customer Satisfaction Feedback 2014-15

We received a total of 1254 postal surveys & made 1112 customer telephone surveys financial year April 15 to March 16, 93% were satisfied with the overall repairs service received.  (41% Very Satisfied, 52% Satisfied, 2% Neither/Nor, 5% Dissatisfied)

Repairs Performance 2014-15

  • Total Repairs Complete, 42,576, 96.3% within Target.
  • Average Length of Time to complete Emergency Repairs, 3 hrs 50 minutes
  • Average Length of Time to complete Non Emergency Repairs, 9.55 Days