The Tenants’ Communication Strategy sets out the ways in which West Dunbartonshire Council will communicate and feedback to its tenants and tenant organisations. It identifies the standards and methods we will use to provide information, the types of information we will provide and how we will provide feedback.
The strategy applies to all tenants, including those living in Sheltered Housing and other supported accommodation. It also applies to tenants who have registered with us their particular interest in being involved in consultation and to tenant organisations such as Tenant and Residents’ Associations and Federations of Tenant and Residents’ Associations.
The Council will continuously develop ways of improving communication and information to meet the needs of all our tenants and tenant organisations and will review the strategy bi-annually. If you have any comments to make about the communication strategy or about the way in which the Council communicates to you please contact the Council’s Tenant Participation Officer
If you would like a copy sent out to you please contact:
Gillian Ford
West Dunbartonshire Council
Council Offices
Garshake Road
Dumbarton
G82 3PU
Tel: 01389 737541
Email: gillian.ford@west-dunbarton.gov.uk
Tenants’ Communication Strategy
The terms of the tenancy agreement (coming soon)
Right to buy rules
Rent setting and charging policies (coming soon)
The housing allocations policy
Repairs and maintenance policy
The tenant participation strategy
Decision making structures and procedures
Tenant Handbook
An Explanation of the new Rent Model
Scottish Housing Regulator’s Inspection Report
