In September 2010 the Council commissioned an independent research company to undertake its tenant satisfaction survey. The Council was looking for a comprehensive survey which would collect and report on tenant satisfaction levels on housing management services. The results will be used to act as a baseline to gauge future performance in all aspects of the housing service. The intention is to carry out the survey bi-annually which would allow the Council and its tenants to compare over time tenant satisfaction levels.
To ensure that all tenants had an opportunity to take part a postal survey was selected as the preferred option. The survey mailing was sent to 10,330 tenants and was topped up with 100 questionnaire interviews carried out by telephone.
Further information
Final Report
