Business Advice

We encourage local businesses to contact us with queries ranging from how to deal with a consumer complaint to how best to comply with the legal requirements that impact upon their business. As explained in our Enforcement Policy we prefer to encourage compliance than punish failings and we have published a range of Trader Information Sheets.

Trading Standards Information

• General Information

• Enforcement Policy - Leaflet

• Enforcement Policy - Full Version

Trader Information Sheets

Information sheets are avaialble on the following topics:

• Price Marking of Goods in Retail Shops

• The Business Names Act 1985

• Civil Law Matters Relating to the Sale of Goods

• Guide for Retailers on Volatile Substance Abuse

• Selling Goods and Services on the Internet

• Laws Relating to the Sale and Advertising of Tobacco Products

You can obtain guidance on the new Consumer Protection from Unfair Trading Regulations 2008 from this link.

More information on Trading Standards matters is available from Trading Standards Central website.

Complaints

If you are unhappy with the service we have provided, please use the Council's complaints procedure, as this will allow us to deal with your problem as quickly and effectively as possible.

Contact us by:

Telephone 01389 738552

Fax 01389 738674

Email trading.standards@west-dunbarton.gov.uk, or

Write to us at:

Opening Hours Mon - Fri 9.00 - 16.00