Product safety - Furniture Shack
Important information for customers of Furniture Shack
Trading Standards has issued a Product Safety Recall on furniture supplied by The Furniture Shack formerly at 33 Sylvania Way, Clydebank and The Parkhead Forge.
A copy of this Recall can be found in the additional information
section to the right of this page, should you
have unsafe furniture and need to contact the company we have
drafted a template
letter which can be amended with your details and printed.
If you were a customer of The Furniture Shack and are concerned
about the safety of anything you bought the following information
may be of use.
Q. What regulations apply here?
A. The Furniture and Furnishings (Fire) (Safety) Regulations
1988 (amended 1989 and 1993) are UK law and are designed to ensure
that upholstery used for furniture supplied in the UK meet
specified ignition resistance levels and are suitably labelled.
Furniture which fails to comply could cause or worsen the effect of
a house fire, both in terms of the fire itself and the toxic fumes
which can be emitted which can be a greater threat to life.
Q. Is the furniture I bought from The Furniture Shack
A. The Ferrera, Cosmo and Luna ranges (all pictured above)
were tested and failed. The Furniture Shack took steps to recall
the Luna range from customers but there may still be items from
this range in consumer's homes.
Anyone who has bought an item from the Ferrera, Cosmo or Luna
range should contact The Furniture Shack at the address below.
Anyone who is concerned about the safety of other furniture they
purchased from The Furniture Shack should contact Trading Standards
for further advice.
This furniture does not meet the required flammability standards
and therefore presents a hazard in the household. We would have
particular concerns for households where people smoke or there are
ignition sources in the room such as gas fires. However, a fire can
start for a number of reasons and the presence of this furniture
could considerably worsen the effect of such an event. We therefore
recommend consumers to stop using the items and remove them as soon
Q. My local shop has closed, how can I get in touch with
A. The Furniture Shack ceased to operate in Clydebank in August
and at Parkhead Forge, Glasgow in October 2012. The Furniture Shack
is the trading name of a company called Furnish 786 Ltd (Company
number SC417563) whose registered office is at Blue Square
House, 272 Bath Street, Glasgow G2 4JR. Consumers should write to
the company at this address using the template letter provided.
Q. What if they don't give me my money back?
A. Trading Standards are investigating whether there have been
any breaches of consumer safety legislation. This would be a matter
of criminal law. Your claim for a refund is a civil matter which
you yourself would have to pursue using the small claims procedure
in the Sheriff Court. More details of this are available at
Q. How can I keep myself informed of any developments on these
A. We will provide regular updates on our website with details
of developments on any of these matters.
Page last update:
16 January 2013