Report a missed bin (this should take around 2 minutes)
Your bin may not have been emptied, if at collection time:
- the bin did not have a fully closed lid
- not presented on the kerbside by 6.30am on the day of collection
- not presented on the correct collection day
- contained contaminated material
You can find out your collection day using the Bin Collection Calendar.
Your green/black bin will not be collected if it is overfilled resulting in the lid not closing fully. In this case you will have to dispose of your excess waste yourself. This can be taken to one of our Household Waste Recycling Centres.
If the bin was labelled contaminated, you will be visited by a Community Waste Officer within 3 working days, who will confirm the reason why the bin was not emptied and offer advice and guidance.
The Community Waste Officer will then arrange for the bin to be emptied, if required.
Oversight by our collection team
If a bin is missed due to operator oversight, it will be collected within 3 working days of it being reported to Fleet and Waste Services.
You can also report a missed bin by
- calling 0845 111 0050
- e-mailing Waste Aware