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Homelessness

If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible.  In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others,  we will continue to provide services but have changed the way we will do this.

  1. Our offices are now closed in Alexandria, Dumbarton and Clydebank.
  2. If you have a housing or homeless enquiry please contact us on 01389 738282 or Freephone 0800 197 1004 (select option 5) and we will put you in touch with a duty caseworker. Alternatively you can email us at HousingOptionsClydebank@west-dunbarton.gov.uk or HousingOptionsDumVale@west-dunbarton.gov.uk.  You can contact us on the number above from 09:00am - 16:30pm Monday to Thursday and 09.00am – 15.30pm on a Friday.
  3. If you need emergency temporary accommodation we can still make this available to you. If you contact us on the number above you will receive a service from us and if it’s appropriate we will provide you with accommodation.
  4. We will discuss a health questionnaire with you and may have to take special precautions if we need to meet with you.

If we are already working with you, please ensure that we have your contact details so that during the disruption we can continue to provide services and support to you.

If you need to contact us out of hours please still use our emergency out of hours number Freephone 0800 197 1004.

Housing Allocations

In response to Government advice regarding the coronavirus outbreak and the need to stop all non-essential contact, we have reduced our mainstream allocations’ service whilst these temporary restrictions are in place.

Please be assured that we will continue to provide you with the appropriate advice and support with regards to your housing application as we understand that this is an extremely anxious and uncertain time for everyone. 

If you are currently on offer to a WDC property the Housing Officer will contact you to arrange an accompanied viewing as soon as we resume normal operations and the property is deemed ready for let.

In the meantime please contact your Housing Officer should you wish to discuss this or any other tenancy related matters.  Their details can be found on the contact your housing officer page.

Advice for Council Tenants

This is an anxious and uncertain time for everyone.  In response  to government advice regarding the coronavirus outbreak, the need to stop non-essential contact with others and also the fact that we have been affected by staff not able to work, we have made some temporary changes to the way our service is provided.

Repairs

The repairs service for now will be focused on carrying out emergency repairs only.  These will be in a category which pose a risk to occupiers or their building and they  will be assessed by Technical staff prior to visiting. 

All other repairs will be suspended meantime.  If you had a repair outstanding this will be reviewed at a later date.  Should the situation change we will provide further updates on our website.

Rent Collection

We recognise that some tenants may face uncertainty about their income as a consequence of illness, self-isolation or other measures to contain the spread of Coronavirus.  West Dunbartonshire Council will always consider the financial circumstances of a tenant facing difficulty in paying rent and offer support to alleviate and manage the situation.

If you are concerned about being able to pay your rent during the current emergency please contact us.  We can help you to manage rent payments and provide advice on benefits that you may be entitled to.  Please be reassured that no Council tenant is at risk of losing their home during the current emergency.  Contact details for your Housing Officer.

Estate Caretaking and Neighbourhood Services

Given the unprecedented impact of the Coronavirus, we are putting a number of measures in place until further notice.

Absolute priority will be given to services within high rise flats.  Significant signage will be erected in high rise blocks to urge social distancing, for residents not to share lifts and additional focus will be given to cleaning ‘common contact points’ – lift buttons, door handles etc.  This will impact on other aspects of our work.

Communal access safety precautions for tenants and residents:

  • When accessing the lifts and to minimise the spread of germs, please do so alone or wherever possible with no more than your immediate household members.
  • When accessing the common stairwells and landing areas, please do not approach staff/neighbours without respecting the guidance of a 2m distance.

Ofgem have issued the following advice for all customers of gas and electric suppliers:  https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply

How can I top up my prepayment meter if I am self-isolating?

You should tell your supplier straightaway if you can’t top up your meter. This includes if you are ill with coronavirus or following guidance to stay at home and self-isolate, and if you don’t have anyone to help you.

Help may include:

  • someone being sent to top up your prepayment card or token
  • having funds added to your meter credit
  • having a preloaded gas or electricity card sent to you in the post.

Suppliers must tell you what customer service support is available, particularly if you are vulnerable.  If you are a smart meter customer, you should be able to top-up remotely, such as by phone, mobile application or online.