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Homelessness

If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible.  In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others,  we will continue to provide services but have changed the way we will do this.

  1. Our offices are now closed in Alexandria, Dumbarton and Clydebank.
  2. If you have a housing or homeless enquiry please contact us on 01389 738282 or Freephone 0800 197 1004 (select option 5) and we will put you in touch with a duty caseworker. Alternatively you can email us at HousingOptionsClydebank@west-dunbarton.gov.uk or HousingOptionsDumVale@west-dunbarton.gov.uk.  You can contact us on the number above from 09:00am - 16:30pm Monday to Thursday and 09.00am – 15.30pm on a Friday.
  3. If you need emergency temporary accommodation we can still make this available to you. If you contact us on the number above you will receive a service from us and if it’s appropriate we will provide you with accommodation.
  4. We will discuss a health questionnaire with you and may have to take special precautions if we need to meet with you.

If we are already working with you, please ensure that we have your contact details so that during the disruption we can continue to provide services and support to you.

If you need to contact us out of hours please still use our emergency out of hours number Freephone 0800 197 1004.

Housing Allocations

In response to Government advice regarding the coronavirus outbreak and the need to stop all non-essential contact, we have reduced our mainstream allocations’ service whilst these temporary restrictions are in place.

Please be assured that we will continue to provide you with the appropriate advice and support with regards to your housing application as we understand that this is an extremely anxious and uncertain time for everyone. 

If you are currently on offer to a WDC property the Housing Officer will contact you to arrange an accompanied viewing as soon as we resume normal operations and the property is deemed ready for let.

In the meantime please contact your Housing Officer should you wish to discuss this or any other tenancy related matters.  Their details can be found on the contact your housing officer page.

Advice for Council Tenants

This is an anxious and uncertain time for everyone.  In response  to government advice regarding the coronavirus outbreak, the need to stop non-essential contact with others and also the fact that we have been affected by staff not able to work, we have made some temporary changes to the way our service is provided.

Repairs

The Scottish Government have started to lift some lockdown restrictions under its 4 stage route map and Construction Scotland Re-start Model 6 stage plan. 

We are currently in phase 3 of the Scottish Government route map and as we continue to progress through the phases beyond lockdown we are re-starting and delivering more services for tenants where physical distancing can be maintained.

During lockdown the emergency service and void house repairs continued with team members that could work from home working from home. Whilst working from home remains the default position where possible we are phasing the level of activity in-line with guidance. By 10 July 2020 we had around 50% of team members at work delivery services; we plan to have reached full capacity by 28 August 2020. Activity / productivity to pre-COVID-19 levels are likely to take considerably longer than the dates noted due to restrictions, social distancing etc.        

With Resource levels limited by social distancing criteria we will be focusing on the following:

  • We will continue to concentrate on carrying out Emergency and qualifying “Right to Repairs”
  • We commenced work on external repairs from 22 June 2020 which were reported prior to lockdown.
  • We will commence and arrange internal Urgent Repairs from 27 July 2020 which were reported prior to lockdown.
  • You will be able to report new Urgent repairs from 27 July 2020, these must qualify as Urgent, i.e. close lights or safety repairs.
  • From 10 August 2020 you will be able to report Non Urgent routine repairs which result from general wear and tear; you will not be provided with an appointment for these at the time of reporting as we prioritise the outstanding repairs from pre-lockdown.
  • From 27 July 2020 our Building Services Officers will be available for appointments, these will be reduced from 10 appointments per day to 5.  Where possible they will investigate and make contact by telephone or email to assess the repair to allow accurate production of repair orders and may on occasion request you to send pictures if possible.  Once assessed they will confirm the category of the repair and explain if being added to a future programme of works.

As above, all new non urgent routine repairs which generally result from wear and tear which do no pose a risk will be recorded and carried out at a future date. We will, however, keep you informed when your non urgent repair will be included within a programme of work; provide a timeframe when this will be carried out and arrange a suitable appointment with you to complete your internal non urgent repair.

We can also confirm if you reported repairs prior to lockdown you do not need to re-contact us, all repairs active prior to lock down will be progressed as above and we would ask for your patience during these unprecedented times.  Building Services Planners will make contact with you to organise outstanding repairs by telephone/ text / or email to confirm attendance when the work has been planned.

We thank you for your patience at this time.

Rent Collection

We recognise that some tenants may face uncertainty about their income as a consequence of illness, self-isolation or other measures to contain the spread of Coronavirus.  West Dunbartonshire Council will always consider the financial circumstances of a tenant facing difficulty in paying rent and offer support to alleviate and manage the situation.

If you are concerned about being able to pay your rent during the current emergency please contact us.  We can help you to manage rent payments and provide advice on benefits that you may be entitled to.  Please be reassured that no Council tenant is at risk of losing their home during the current emergency.  Contact details for your Housing Officer.

Estate Caretaking and Neighbourhood Services

Given the unprecedented impact of the Coronavirus, we are putting a number of measures in place until further notice.

Absolute priority will be given to services within high rise flats.  Significant signage will be erected in high rise blocks to urge social distancing, for residents not to share lifts and additional focus will be given to cleaning ‘common contact points’ – lift buttons, door handles etc.  This will impact on other aspects of our work.

Communal access safety precautions for tenants and residents:

  • When accessing the lifts and to minimise the spread of germs, please do so alone or wherever possible with no more than your immediate household members.
  • When accessing the common stairwells and landing areas, please do not approach staff/neighbours without respecting the guidance of a 2m distance.

Ofgem have issued the following advice for all customers of gas and electric suppliers:  https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply

How can I top up my prepayment meter if I am self-isolating?

You should tell your supplier straightaway if you can’t top up your meter. This includes if you are ill with coronavirus or following guidance to stay at home and self-isolate, and if you don’t have anyone to help you.

Help may include:

  • someone being sent to top up your prepayment card or token
  • having funds added to your meter credit
  • having a preloaded gas or electricity card sent to you in the post.

Suppliers must tell you what customer service support is available, particularly if you are vulnerable.  If you are a smart meter customer, you should be able to top-up remotely, such as by phone, mobile application or online.