What is self-isolation?

Self-isolation is designed to break the chains of transmission of Coronavirus (COVID-19) in the community.

It is important to follow the guidelines of self-isolation by controlling the transmission and helping to suppress the virus so that society and the economy can avoid a return to lockdown and adapt to a new normal.

Family, friends and neighbours may be able to help you with practical tasks and support is available from the Council for people who do not have people near to them who are able to help. 

You must not leave your home if you're self-isolating.

So you must not:

  • go to work, school or public places – work from home if you can
  • go on public transport or use taxis
  • go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • have visitors in your home, including friends and family – except for people providing essential care
  • go out to exercise – exercise at home or in your garden, if you have one.

Self Isolation Support Grant

People on low incomes are now eligible to receive a new £500 Self-Isolation Support Grant if asked to self-isolate.

The grant will help those who would lose income if they needed to self-isolate, such as those unable to carry out their work from home.

This grant is for anyone facing financial hardship due to being asked to self-isolate and will be targeted at people who are in receipt of Universal Credit or legacy benefits, with some discretion to make awards to others in financial hardship.

For more information:

What help is available if I need to self-isolate?

Crisis Support Team

If you need extra support, or know anyone else in the community that does, please provide your details.

To fill out a referral form please visit https://www.west-dunbarton.gov.uk/coronavirus/additional-support/

Alternatively text the word ‘help’ to 07800 002 582.


If you are at risk of or are threatened with homelessness as a result of self isolation please contact us on 01389 738282 or Freephone 0800 197 1004 (select option 5) and you will be in touch with a duty caseworker. Alternatively you can email us at HousingOptionsHomelessness@west-dunbarton.gov.uk.  You can contact us on the number above from 09:00am - 16:30pm Monday to Thursday and 09.00am – 15.30pm on a Friday.

Rent payments

We recognise that some tenants may face uncertainty about their income as a consequence of self-isolation.  West Dunbartonshire Council will always consider the financial circumstances of a tenant facing difficulty in paying rent and offer support to alleviate and manage the situation. If you are concerned about being able to pay your rent during the current emergency please contact your Housing Officer.  We can help you to manage rent payments and provide advice on benefits that you may be entitled to.  Please be reassured that no Council tenant is at risk of losing their home during the current emergency.  https://www.west-dunbarton.gov.uk/housing/council-housing/how-to-contact-your-housing-officer/

Prepayment meters

You should tell your supplier straightaway if you can’t top up your meter. This includes if you are ill with coronavirus or following guidance to stay at home and self-isolate, and if you don’t have anyone to help you.

Help may include:

  • someone being sent to top up your prepayment card or token
  • having funds added to your meter credit
  • having a preloaded gas or electricity card sent to you in the post.

Suppliers must tell you what customer service support is available, particularly if you are vulnerable.  If you are a smart meter customer, you should be able to top-up remotely, such as by phone, mobile application or online.


Pupils who have been asked to self-isolate can still access online learning at campus@wdc  where an extensive range of online learning is available for children aged three to S3 pupils.  If you are unsure how to access this facility please contact your child’s school office.

Create a healthy routine if you have to stay home

If you are asked to self-isolate at home, staying indoors can lead to changes in your routine which can have a negative effect on your mental health and wellbeing.

If you’re experiencing a mental health crisis and you’re already receiving help from your GP, phone your GP or care team first. If you’re unable to talk to them, call 111. If you need an emergency ambulance, phone 999.

Sometimes it’s helpful just to talk to someone, especially if being alone at home is making you feel low.

The NHS 24 Mental Health Hub is available 24 hours a day, 7 days a week, on 111.

You can call the Samaritans 24 hours a day, 7 days a week, on 116 123.

The Samaritans also provide information on the effects of coronavirus on mental health.

You can phone Breathing Space for advice and support on 0800 83 85 87. The service is open Monday to Thursday - 6pm to 2am and Friday 6pm to Monday 6am.

You can visit the Breathing Space website for some tips on staying connected and other information.

The Relationship Helpline (0808 802 2088) is a free support line providing a safe and confidential space for anyone struggling with their relationship.

They can also provide free relationship counselling if you feel you'd benefit from a bit of extra support. This will either be online or over the phone. The Helpline is open from 9.00am to 9.00pm, Monday to Thursday, and 9.00am to 4.00pm on Friday.

NHS Inform coronavirus page has suggestions and advice for coping with the effects of the pandemic on your mental wellbeing.

SAMH has a lot of resources and information on coronavirus and your mental wellbeing. It includes help with anxiety, OCD, issues for older people and young people, benefits, and coping with distressing news coverage.

Older people can visit Age Scotland to learn more about keeping active and boosting mental wellbeing at this time. You can also phone the Age Scotland helpline on 0800 12 44 222. It’s open Monday to Friday, 9am to 5pm.

Young people can find a lot of information on coping with the coronavirus pandemic on the Young Scot website.

The Young Minds blog also has a range of resources, and useful advice about how coronavirus can affect young people with different mental health conditions.

Visit NHS Inform Coping with money worries page for information on the financial support available to you during the coronavirus pandemic.

NHS.UK has a series of 10-minute workouts you can do at home without equipment.

Active Nation offers an app with free home workouts.

Parent Club can help parents with everything from learning at home to finding reliable information about coronavirus and children.

The Mental Health Foundation has specific advice for taking care of yourself and creating a routine while we all need to stay at home.

Schools, colleges, universities and many workplaces will be sharing resources – stay in touch with them through phone, email, or their recommended channels.

Clear Your Head has more tips and advice on routine.