Please continue to check the web page for updates.
We appreciate your understanding and apologise for any inconvenience this may cause.
This can be found on the Coronavirus Health and Social Care page
In line with government guidance on social distancing, all cremation services and burials held at our facilities are limited to a maximum of 50 attendees in person.
This decision to restrict attendance is among a range of measures being implemented to limit the spread of the Covid-19 including asking guests to refrain from handshaking, and the removal of song books and the book of remembrance.
We understand this is a difficult time for families and apologise for any inconvenience or upset this may cause. We will continue to work closely with them to fully support them and make arrangements in a sensitive way.
In light of the current situation with COVID-19, we have taken the precautionary measure of limiting all non-essential visits to our care homes until further notice.
The health and safety of our residents is paramount and we are maintaining our stringent health and safety practises and have protocols in place to reduce the impact in our care homes.
In order to maintain contact between friends and family members, we are encouraging increased interaction via social media, letters and video calls. In addition we’re introducing a new online facility to provide regular updates to families on their relatives.
We would like to thanks residents, relatives and friends for their continued understanding and support.
Due to the closure of Clydebank Town Centre Office, a staff member from our Municipal Bank Team will be able to deal with any Bank Account enquiries/requests only
Normal opening times:
Alternative contact Mon-Wed
Clydebank Town Hall remains closed to the public. There is no access to the building including the coffee shop and museum. We appreciate your understanding and apologise for any inconvenience this may cause. For enquiries email TownHallEnquiries@west-dunbarton.gov.uk
In light of the current situation with COVID-19, our Corporate Debt Team are currently home working and we are experiencing some technical difficulties in answering calls to our team.
If you are worried about your paying your rent, council tax, sundry bills or struggling to maintain an arrangement you have made with us then we can help you.
Please email us at firstname.lastname@example.org and a member of the Corporate Debt Team will contact you.
We appreciate your patience in these very difficult and challenging time
Our front facing offices are now closed and support is being offered through our website and contact centre on 01389 737000. Please be patient as due to the high number of calls we’re receiving lines are very busy, we will help you as soon as we can.
We understand that many residents may be worried about paying Rent and/or Council Tax due to the coronavirus outbreak,
If you are struggling to pay your Council Tax instalment this month, find out more on how we can assist: Difficulty Making Payments
If you have an existing Housing Benefit and Council Tax Reduction claim, you can advise us of the changes to your income by using our online Change of Circumstances form.
If you do not currently have a claim, you can make an application for Council Tax Reduction using our online claim form
We will not take unreasonable recovery action if you are now having difficulties paying Council Tax
You may also be eligible to apply for Universal Credit to assist with your rent payments, please visit Universal Credit page for further information.
Due to the Coronavirus (Covid-19) pandemic and guidelines around social distancing, all Councillor's face to face surgeries have been cancelled until further notice. Councillors will still conduct telephone consultations at the times the surgeries were due to take place. They are also contactable by email and via members secretaries (email@example.com). Contact information and surgery times is available on the individual Councillors pages which can be accessed on our Councillors page.
If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible. In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others, we will continue to provide services but have changed the way we will do this.
Full information on the change to services is available on the Housing Options and Homeless Services Covid 19 page.
We are currently in phase 3 of the Scottish Government route map and as we continue to progress through the phases beyond lockdown we are re-starting and delivering more services for tenants where physical distancing can be maintained.
With Resource levels limited by social distancing criteria we will be focusing on the following:
Full details of the repairs procedures is available on the Housing Service page.
As restriction start to ease West Dunbartonshire Libraries will be launching our new “click & collect” style service – Book To Borrow. This service will initially be available at a few libraries only, before we extend it to all branches as soon as possible. If you have any queries about this or the library service in general contact us by email at firstname.lastname@example.org and follow us on Facebook and Twitter.
Residents can continue to borrow eBooks, eAudiobooks, eNewspapers and eMagazines from our extensive online digital collection.
We appreciate your understanding and apologise for any inconvenience this may cause.
Our out of hours team will be continuing to respond to calls over the weekend and as a precaution we will be conducting a health questionnaire with tenants in advance of arranging visits to any properties.
We understand the emergency nature of the calls we receive and we will ensure we respond appropriately.
Face to face death registrations have been suspended and legislation has been passed to allow Death to be registered remotely. If you need to register a death and the Medical Certificate of Cause of Death/Form 11 has been issued please contact the registrars on 01389 738350 (Monday to Friday 9am-4pm) and we can provide further advice.
Since birth registrations commenced again on the 29th June our team of hard working Registrars have registered nearly 500 births. If you have had a baby between February and now and have not yet registered the birth please contact the Registrars in Dumbarton on 01389 738350 (Monday to Friday 9am-4pm) to arrange an appointment.
From 8 August wearing a face covering will become compulsory at certain indoor premises. Everyone attending an indoor marriage or civil partnership service in a place of worship or wedding venue or Registration office will be required by law to wear a face covering. This also includes the couple to be married or entering into a civil partnership. children under the age of 5 are not required to wear a face covering.
West Dunbartonshire Registrars are now able to accept notice of marriage or civil partnership. Marriage/Civil Partnership notices with witness sheet and all original documents should be posted to the district of where you are getting married. If you are getting married in West Dunbartonshire please post paperwork to:
Registrars of Births etc.
If you live local and wish to hand deliver your paperwork, please contact the office on 01389 738350 (Monday –Friday 9am-4am) for more information.
When we receive your paperwork we will contact you to take payment by card over the phone.
Couples must give a minimum of 29 days notice from when we receive and process your paperwork. For more information please contact the registrars on 01389 738350 (Monday-Friday 9am-4pm)
If you have already submitted notice to the registrar for an earlier date that had to be postponed and now plan to have your ceremony later this year please contact us on 01380 738350 (Monday-Friday 9am-4pm).
West Dunbartonshire Registrars can now issue replacement birth, death and marriages certificates. Certificates can be ordered over the phone by calling the office on 01389 738350 (Monday-Friday 9am-4pm). Payment can be made by a credit or debit card and certificates will be posted. Please be aware that it may take up to 5 days for your certificate request to be processed and posted.
British Citizenship Ceremonies have now commenced again. Please be aware that the Home Office is currently working through a significant backlog. Please only contact us if you have received your letter from the Home Office instructing you to call our office (01389 738350 – Monday-Friday 9am-4pm) to arrange your ceremony.
Ceremonies are completed virtually at home via MS Teams over a laptop, phone or tablet. Naturalisation Certificates will be posted on the same day after the ceremony by Royal Mail Recorded Delivery.