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Published 16 July 2020

West Dunbartonshire’s library service is partially re-opening to offer residents a click and collect service to borrow books.

West Dunbartonshire’s library service is partially re-opening to offer residents a click and collect service to borrow books.

The Book to Borrow service starts on Monday, 20 July, and will initially operate from Alexandria, Dumbarton and Dalmuir libraries.

A maximum of five items can be requested remotely by telephone or online and once available a collection time will be arranged.  Residents can then safely collect their reserved items from tables which will be located within the main entrances to the three branches.

Branches will remain closed to all other visitors and will only be open for this particular service between 10am and 4pm Monday to Friday.

All books will be quarantined for 72 hours after return by the public before they are made available to another  resident, and items will no longer be transferred between branches until restrictions ease further.

Councillor Ian Dickson, Convener of Corporate Services, said: “We know how popular our library service is and we appreciate not all residents have been able to access our extensive online collection.  We are keen to partially restart this service as we recognise the vital role our libraries play in the lives of our residents, especially those who are housebound or are shielding.

“With this service residents can order their selections and collect from a library in each of the main towns in West Dunbartonshire.

“At this time we are unable to offer other services from our branches but we will follow the guidance from the Scottish Government and official bodies to ensure we are in a position to reopen when it is safe to do so.”

Councillor Iain McLaren, Vice Convener of Corporate Services, said: “I’m sure this partial reopening will be welcomed by our residents who will have missed having books to read during the required closure of our branches. We are keen to bring this service back and this is the safest way to do this while  protecting both residents and our employees.”

Members can request specific items to collect from the library of their choice by searching the online catalogue www.west-dunbarton.gov.uk/libraries  Alternatively, library staff will be happy to compile a suitable selection based on age and reading preference.  Please be aware the coronavirus crisis has impacted the production and supply of new books and many of the most popular titles may still be unavailable. 

When contacting the library by phone to request items, library members should provide their library card number and contact details.  A face covering should also be worn when collecting items from libraries.

When collecting items, a number of measures have been put in place for the safety of customers and staff. Only one member of a household should return and collect items; items can only be collected during the allocated time slot to maintain physical distancing by avoiding queues; and to reduce contact, items will be ready for collection from the main entrance of the libraries.

There will be no access to computers or printing/photocopying facilities during this period or loans of Music CDs and DVDs.

Residents should visit www.west-dunbarton.gov.uk/libraries to view the online catalogue and access the request form.  Alternatively, members can telephone the appropriate library – Alexandria 01389 608974, Dalmuir 0141 562 2425 or Dumbarton 01389 608992.  Members will then receive a telephone call to confirm the date and time of collection.  Members should adhere to the strict collection time to ensure physical distancing and minimize queueing during collection.