Published 27 November 2020

Staff at Crosslet House have been recognised in a recent inspection by the Care Inspectorate.

The West Dunbartonshire Health and Social Care Partnership (WDHSCP) care home, which provides  residential services to older people, was graded very good during an unannounced visit by inspectors in October.

The Care Inspectorate team found the Dumbarton home to be operating at a high level and praised staff for the quality of care, with particular focus on residents’ health and wellbeing during the COVID-19 pandemic.

Inspectors described Crosslet as a happy care home, after witnessing first hand a very high standard of compassionate care being given to residents. Staff were also praised  for being knowledgeable on Covid-19 and its  symptoms.

Inspectors also highlighted efforts to ensure relationships were maintained during the pandemic and watched staff help residents to have virtual calls, telephone calls, window visits and garden visits to enable contact with their families.

During the inspection, residents were entertained by staff who played board games, encouraged singing, and enjoyed music or films of their choice. Staff were also praised for organising a residents Olympics where residents  competed against each other for medals, keeping residents fit and healthy while having fun.

Staff were also recognized for making good use of the secure outdoor space within the grounds to support residents to walk in the gardens and enjoy fresh air, with seating and other supports  available to residents with reduced  mobility to rest during their walk.

The home was praised for its Covid-19 and infection control  measures which include  temperature checks, hand washing facilities and the distribution of disposable face coverings to visitors. During the inspection it was noted  the service was following guidance from the Care Inspectorate, Public Health Scotland, and West Dunbartonshire Health and Social Care Partnership. 

Inspectors found the home followed Health Improvement Scotland guidance on COVID-19 testing prior to admission and the isolation of residents. 

Staff were also recognized for the excellent standard of cleanliness of the home, including maintaining very good hand hygiene with residents.

Families confirmed that there was good communication between them and the home and clear evidence of effective joint working with other health professionals to ensure residents receive the right care at the right time.

Councillor Marie McNair, Chair of WDHSCP Audit Committee, said: “This is a very positive report for the residents, management and staff at Crosslet House and I hope this provides comfort to the families who have a loved one in the home. It has been a very difficult year, but what is clear is that staff have continued to provide the home’s residents with exceptional care throughout the pandemic, helping them to adapt to changes and ensuring they can continue to lead healthy and active lives. I would like to thank everyone from the home for their hard work, dedication and commitment.”

Allan Macleod, Vice Chair of WDHSCP Audit Committee, said: "This inspection is true recognition for the hard work of everyone connected with Crosslet House. It must be very reassuring for families during the pandemic that staff have remained familiar with the changing demands of Covid-19. Have been able to adapt their processes quickly to ensure that residents can still benefit from interaction with their loved ones.  Residents are clearly  being nurtured, and encouraged to lead active and fulfilling lives with the support and guidance of our dedicated staff.”

While Crosslet House was found to be operating at a very good level, inspectors recommended the home should review how it records audits and spot checks as part of quality assurance to evidence the hard work. Inspectors also suggested developing  a specific risk assessment to be undertaken at the point of arrival of any new agency staff or bank staff who had not worked in the home before.