Published 27 January 2021

A new helpline has been set up to help people who need to travel to West Dunbartonshire’s COVID-19 mass vaccination centres by public transport.

The Traveline Scotland phone line went live on Wednesday (27 January) and will be staffed round-the-clock seven days a week.

Anyone with an appointment at one of West Dunbartonshire's mass vaccination centres, which open on Monday (1 February), will be able to check the best way to get there if they need to use public transport.

With capacity on public transport constrained due to physical distancing requirements, we would encourage people to leave space on public transport for those who need it most. If possible, people are encouraged to drive to appointments at the vaccination centres.

However, if you don't have access to a car and are unable to choose private travel options, the helpline is ready to assist with information on public transport options. Information will be provided by a person - not an automated system.

West Dunbartonshire’s mass vaccination centres are located at:-

  • Concord Centre, St Mary’s Way, Dumbarton, G82 1LJ.
  • The Hub Community Centre, 9 Kilbowie Road, Clydebank, G81 2DN.
  • Alexandria Community Centre, Main Street, Alexandria, G83 0NU.

The Traveline helpline number is  0141 465 1878.

When calls are answered, you'll initially hear the message "If you require public transport information to assist with travel to or from a Vaccination Centre, please hold to speak with an agent". Hold on to speak to someone in person. Calls will be charged at local rates.

It is important to note that people aged over 75 and adults who are shielding due to underlying health issues will be vaccinated by their GP practice, and may not be required to attend a mass vaccination centre.

Only people with appointments (and where necessary a carer) should attend at a vaccination centre. Please remember, no one should ever ask you to pay for a COVID-19 vaccination. The injections are provided by the NHS and are free!

For more information about the vaccine visit or call 0800 028 2816.