All Scottish local authorities participate in comprehensive performance scrutiny through the Local Government Benchmarking Framework (LGBF). This Framework brings together performance indicators covering information about a wide range of key services including education, housing, social work, and leisure, as well as service costs and customer satisfaction results.
To support this comparative work, the Improvement Service produces an annual overview report. This report contains highlights of performance information for each Council against each indicator in the framework.
Within West Dunbartonshire Council, each service area reviews the indicators which fall within their remit, scrutinising performance and trend information on each indicator. This complements the performance information already available and in turn informs actions incorporated in service and department plans to sustain or improve performance. An overview is prepared for each category of the LGBF, detailing performance highlights and areas for improvement along with detail of work underway to improve performance. The overview narrative for each category is available from links on the main Local Government Benchmarking Framework web page. It complements other local performance information that is published as part of the Council’s public performance reporting.
The work underway in each department, linked to service planning, will ensure a focus on continuous improvement through identification of performance requiring review. This is in line with our emphasis on continuous improvement through an ongoing process of customer feedback, benchmarking and consultation.