A significant performance failure is something that your landlord does, or fails to do, that puts many or all of its tenants at risk, and it does not take action to put it right.
This could be:
If you strongly disagree with what your landlord says about its performance, or you believe that your landlord has not involved you in the way it agreed to, you can report a ‘significant performance failure’. Please raise the issue directly with your landlord first and give your landlord the chance to respond. If your landlord does not deal with the issue within its published timescale then you can report it to Scottish Housing Regulator. You can also use their significant performance failure reporting form.
Scottish Housing Regulator will write to you to let you know that they have got the information you sent to them. Scottish Housing Regulator may ask you or the landlord to send them more information. They will use all of this information to decide if a significant performance failure has happened and what action they need to take to protect the interests of tenants and service users. Scottish Housing Regulator will contact you within 5 working days in line with our agreed timescales to let you know what we will do.
If you are unhappy with our decision, you can ask us to look at it again. Find out how to request a review of a regulatory decision.