The Right to Repair Scheme

The Government introduced the "right to repair" scheme to make sure we do certain repairs for Council Tenants within set timescales.  The scheme allows you to have certain repairs done by an approved Contractor if we don't do the work on time.

Below is the list of repairs we have to repair within timescale, if they are not complete within timescale you have the right to approach the Council to ask for the nominated alternative contractor.

1 Day

  • Blocked Flue to Open fire or Boiler
  • Blocked or leaking foul drains, soil stacks or toilet
  • Blocked sink, bath or drain
  • Total loss of electricity
  • Partial loss of electricity
  • Insecure external window, door or lock
  • Unsafe access path or step
  • Significant leaks or flooding from water or heating pipes, tanks or cisterns
  • Total or partial loss of Gas supply
  • Total or partial loss of heating with no alternative heating
  • Only toilet in the house not flushing
  • Unsafe electrical sockets or lighting socket or fitting
  • Total loss of water supply

3 days

  • Partial loss of water supply
  • Loose or detached banister or handrail
  • Unsafe timber flooring or stair tread

7 days

  • Extractor fan in kitchen or bathroom not working

How do I know if I can use the scheme?

If you are waiting for one of the above repairs and it has not been started within the timescale shown above, you have the right to approach an alternative contractor nominated by us for the particular trade needed to do the job for you. Please note that the Right to Repair scheme only covers the specific types of repair listed above. We will not consider claims for jobs not included in this list and you will have to pay for the work yourself if you go ahead and arrange for repairs to be done. To help you to decide whether or not the repair is covered by the scheme you can telephone 0800 073 8708 or email your enquiry to housing.repairs@west-dunbarton.gov.uk and we will confirm if this qualifies and arrange for an alternative contractor.  The estimated value of the work must not exceed £350.00 (Three Hundred and Fifty Pounds sterling).

Compensation 

Compensation is available but only where repairs are included in the above list. Please note that no other repairs will be considered.

If your repair has not started by the target date you are entitled to claim £15.00 (Fifteen Pounds sterling).

If you are not aware of the target date for your repair, please contact the Council’s repair centre by telephone 0800 073 8708 or email housing.repairs@west-dunbarton.gov.uk and we will confirm this to you.

You can claim a further £3.00 (Three Pounds sterling) for each working day beyond the target date, until the repair is completed.

The maximum amount of compensation is £100.00 (One Hundred Pounds sterling) for any repair claim. Please note that if you are in arrears or owe money to the Council, any compensation due will first be used to pay the debts. The remainder if any would be issued to you. The alternative Contractor has the same amount of time to do the job as the original contractor had.

The £3.00 daily compensation starts when the alternative Contractor has not met the timescale for the repair: i.e. 1, 3, or 7 days from when you contact them. If the original Contractor did call within the target date but got no access to your home for any reason, the Right to Repair scheme does not apply. You have to re-apply for the repair to be done and the dates relate to the new repair order. Provided the repair qualifies from the list above, is within the estimate value and you have used only the appropriate nominated Contractor on the back of your receipt, the Council will meet the cost of the repair.

Further information on the Right to Repair scheme, including in alternative languages, is available on the Scottish Government website.