The Working4U Financial Inclusion Benefits and Debt Team’s activities are focused on information and advice to residents from across West Dunbartonshire.
Working4U seeks to address the underlying causes of poverty, as well as the symptoms, by specifically tackling unemployment, providing opportunities to increase levels of education, skills, confidence and personal development as well support to claim in and out of work benefits and manage debt.
The Financial Inclusion team provide access to debt counselling, income maximisation support, money advice and welfare benefit advice services.
Key Progress Indicators
As well as the difficulties of delivering services in the face of covid-19 lockdowns and restrictions, advisors had to adjust their working practices to include working from home. As such, the service has continued service delivery by using a more diverse range of contact methods. Despites the challenges the team has continued to deliver good results.
Here are a few of our other key progress indicators for the period 1 April 2021 to 31 March 2022:
| Progress Indicator | 2021-22 Achieved |
|---|---|
| Number of Local People supported, with a disability or health issues | 3,106 |
| Percentage of local people with increased or sustained income through reduced debt liability/debt management | 90% |
| Success Rate - All Claims | 89% |
| Number of Mandatory Reconsideration Before Appeal Representations | 117 |
| Success rate - Mandatory Reconsideration Before Appeal cases | 75% |
| Number of Appeal Representations | 35 |
| Success Rate - Appeal Cases | 87% |
| Number of local people assisted in relation to Energy Issues | 554 |
Customer Satisfaction
We want to use feedback from those who use our services. We will use the information in our 2021-22 Customer Satisfaction report to shape provision going forward.
If you have used our Money service, please take a few minutes to tell us what you think by completing our satisfaction survey. this will help us identify where we are delivering services well or where we need to make improvements.