Following the First Minister’s most recent announcement (Tuesday 3 August) it was confirmed that from Monday 9 August most coronavirus restrictions would be lifted as all parts of Scotland move beyond level 0.
We are awaiting more detailed guidance (for the physical activity and sport sector) from the Scottish Government before introducing any significant changes to our operating arrangements. Our focus continues to be on ensuring we are providing a safe environment for customers and employees therefore bookable slots will remain in place across all activities.
We can confirm that the following changes have been made from Monday 9 August:
We will continue to update customers on our services as and when further guidance is issued from the Scottish Government.
Existing members and casual users will be able to book into the reduced capacity sessions. Bookings can be made via the website or WD Leisure App. Members can book 7 days in advance and non-members can book 1 day in advance. Once centres are open bookings can be made via telephone or in person at Reception, pre-booking is advised.
Yes, we’re confident in our ability to minimise the risk of infection and keep both our members and employees safe. We ask that customers adhere to the safety signage displayed and maintain a safe physical distance whilst using our facilities.
There will be some changes since your last visit to ensure your experience is both safe and enjoyable.
Due to the restricted and phased approach in our core opening hours and reduced occupancy, WD Leisure have assessed and altered the facility programmes to meet the needs of government guidance and to ensure the safety of our customers within our facilities. The programme will be reviewed frequently, this may impact and limit access and ratios to gyms, classes, swimming pools and other activities.
Training: all WD Leisure employees have undertaken Covid-19 training and awareness sessions relevant to their job responsibilities.
Sanitisation Stations: We have installed hand sanitising stations throughout the building. You must use these when you first arrive and during your visit.
Enhanced Cleaning: The facilities and equipment will be sanitised regularly throughout the day and will be cleaned every night when the facility closes. Our teams will be carrying out regular high touchpoint cleaning throughout the day and equipment cleaning will be carried out between bookable sessions. We are also asking customers to clean each piece of equipment before and after use.
Protection: We have installed plastic protective shields at reception desks and provide personal protective equipment (PPE) for our staff, in line with Public Health guidance.
Social Physical: Signage will assist customers safely navigate their way through our facilities to ensure physical distancing is maintained.
Bookings: All activities must be pre-booked. This is to ensure there is adequate safe space for you to participate in your chosen activity and to avoid large volumes of people all using the main entrance.
Cashless Payments: To help minimise possible contamination risks, cashless payments are now our preferred method of transaction. Cash will still be accepted at our reception.
You must wear a face covering when accessing our facilities to safeguard the safety of our customers and employees. You will not be expected to use the mask during your activity but we do require you to use it when entering and leaving and when walking around the facility.
You will not be required to wear a mask if you have a health exemption or are a child under 12 years of age.
As per NHS guidelines we ask you not to attend the facilities if you;:
Yes, a limited number of toilets will be open at each site and subject to an enhanced cleaning schedule.
No, not at this time. Due to the small size of these spaces, it will not be possible to practise physical distancing. Only facilities where we can ensure physical distancing can be practised will reopen in this first phase.
Our air conditioning and ventilation systems have been modified to ensure only fresh air is provided within our facilities (i.e. no recirculated air). This will mitigate the risk of Covid-19 and is in line with industry guidance.
Family Bubble Session Rules
During the temporary closedown period customers memberships were frozen. When services resume your Direct Debit will automatically restart from June if you paid your direct debit on December 15th 2020 or January 1st 2021. You can request for your membership to remain frozen if you want to wait longer before returning to our centres.
If you have cancelled your Direct Debit you will need to re-join.
If you previously paid your direct debit on December 15th 2020 or January 1st your Membership direct debits will recommence from June
Email firstname.lastname@example.org to advise of your cancellation, please also cancel with your bank.
Your unused months will be added for you to use.
Please do not come to the Classes if you are unwell, have any Covid-19 symptoms or have been told to self-isolate
Indoor class programming has been re-designed to avoid member interaction and sharing of equipment. We ask that members adhere to physical distancing guidelines by following the floor markings for the duration of the class.
Please listen to our staff at all times and follow their instructions
If you can't attend the class, please cancel your booking via our WD Leisure app or the online booking portal.
All of our classes are a maximum of 45 minutes. This allows adequate time between classes for the disinfection of equipment.
Do not come to the gym if you are unwell, have any Covid-19 symptoms or have been told to self-isolate.
Swimming pools are now open. Please note that at Clydebank Leisure Centre daytime swimming sessions in the large pool will be only lanes swimming. Pools will close in the afternoon from 1pm to 4pm, it is planned to bring the afternoon swim sessions back later in the year.
Do not come to the pool if you are unwell, have any Covid-19 symptoms or have been told to self-isolate.
During the interim phase of reopening, we will be operating time slots in the pools. These sessions will need to be booked and do vary in layout depending on your chosen site. Please contact your selected facility to find out more about child access to pools.
Swimming lessons have now resumed on a phased return.
Skills 1, 2, 3, 4 and Club Ready lessons have now resumed.
Pre-school classes will not recommence until Phase 2. This is due to the restrictions on access to changing rooms as well as teachers being required to deliver from the poolside. We are progressing with several actions that will ensure we can deliver quality and safe lessons for this age group before reintroducing them back into the water. We will keep parents up to date with progress.
We are not able to confirm at present when the parent and child Splish and Splash classes, Disability Programme and Adult Swimming Lessons will recommence but we will keep the public as up to date as possible when we are able to provide these sessions.
There are several contributing factors, however the main point is that we are returning on a phased approach to keep participants and staff as safe as possible. Many other Leisure Trusts are not in a position to bring their lessons back as yet however we believe that we have extensive safety measures in place to allow a progressive return to lesson delivery.
Some lesson times have changed by 15 minutes. Instead of all lessons changing over every thirty minutes they will now be staggered differently with changeovers occurring every fifteen minutes. This will reduce the likelihood of overcrowded areas and provide more space in the changing rooms as children leave their lesson.
We have sent information via email to existing customers. Please check your junk mail if you have not received these.
Please email email@example.com and provide your details. We are experiencing huge demand at the moment and appreciate your patience.
The new procedures for each pool were previously sent to parents/guardians via email along any class changes. These procedures and time of your lesson will be the same. There will also be information videos available on social media and on our website to show swimming lesson procedures at each venue.
Children are expected to arrive ‘pool ready’. This means that they have their swimming costume on under their clothes. Please wear clothes that can be easily removed (e.g. jogging bottoms, zipper). Your child will be directed to a designated area at poolside where they will remove these items and place them into their bag that should have their name on it. A plastic bag is recommended as they are splash proof however any bag will suffice. The bag should also contain goggles, towel and underwear. Parents are asked to take jackets away with them and not expect these items to be put into the bag.
Arrive no earlier that 5 minutes before your lesson time and head to allocated drop off point.
Yes children will be able to use changing rooms after their swimming lesson. No showers will be available. Children will have a 15 minute period to get changed and must leave the venue as soon as they are changed.
Children should bring a bag with their name on it so that it can be identified as theirs. In the bag there should only be a towel and pair of goggles as well as underwear (as swimming costume will be on underneath clothes on arrival). The bag should be big enough for their clothes and footwear.
All parents /guardians and children 5 years plus are expected to wear face coverings while in our facilities.
At present there will be no spectating for swimming lessons until further notice at The Vale of Leven Swimming Pool and Clydebank Leisure Centre.
There will be very limited spectating at the Meadow Centre
Parents will be required to leave the venue (the vale of Leven & Clydebank) whilst their child has their lesson. They can re-enter the venue to meet their child in the changing room 5 minutes before their lesson finishes. We will produce some videos which show the customer journey.
We will be returning to the Scottish Swimming Learn to Swim Framework. As per Scottish Swimming guidelines, our teachers will now teach from the poolside for all levels at present and will continue to deliver fun and engaging lessons that will develop your child’s swimming skills and confidence. Use of aids such as noodles and floats will be used regularly to help build confidence of children with teachers being out the water. We will also have additional support staff on poolside.
New procedures and risk assessments are in place and being followed by all staff. For example, all equipment will be washed between lessons, physical distancing measures are in place throughout the facility, hand sanitising stations are in place, one way system for children leaving poolside and those arriving, PPE for any first aid/support and deep cleaning regimes of all key touch points.
To compensate for payments taken for a period which included the closure of our swimming pools, your next direct debit will not be taken until June 2021. The direct debit payment from June 2021 will be £17.50 (£14 concessionary) and WD Leisure will continue to provide 48 lessons over a year and only charge for 45 lessons. This allows for some general disruption through the year.
Dates of recommencing pre-school direct debit will be confirmed with pre-school customers prior to returning.
Please contact firstname.lastname@example.org as you will have been removed from our programme.
All groups must record their participants contact details.
Access to Changing rooms and showers is currently being reviewed.
These facilities will reopen on a phased basis when it is safe, viable and the demand is evident to do so.
The We Do Sport programme re-started on Monday 26th April and is now open for bookings.
The programme has been reduced slightly however the majority of sessions that were available before closure will continue to be available.
Some sports sessions have had to change venue with the vast majority of classes now taking place within a WD Leisure managed facility.
Please book and pay online. To access this facility you have to register by visiting www.wdleisure.net and clicking on the ‘Join Online’ tab. You must complete the form with your child’s details. Then click next followed by ‘Pay as you Go’ box to complete your registration. Once you receive your child’s login details you can quickly log in and book and pay for their We Do Sport classes online. An email was recently sent out to customers that provided details of existing members so if you haven’t seen this email please check your junk mail folder.
All Sports Governing Body Covid-19 related guidance will be followed at the We Do Sport sessions. These guidance documents can be viewed by visiting www.sportscotland.org.uk/
There may be some changes to the way facilities are accessed and used and our coaches may be required to limit the amount of equipment used at sessions.
As stated above you will notice new rules related to entering/exiting the activity venue.
Social distancing, hand sanitising and equipment cleaning measures will be in place before, during and after each session as per guidance from the Scottish Government and Governing Bodies.
The above measures will vary depending on the facility so please pay attention to any signage on site and any instructions given by WDL staff.
Prior to any activity commencing, WLDT Coaches will also undergo additional training on enhanced Covid-19 Risk Assessments, Safe Systems of Work, Operating Procedures and Safety checklists.
Please do not arrive before your session start time. Please also ensure your child is changed and ready to participate or can remove small items of clothing easily.
You should avoid congregating before and after sessions and be mindful to maintain 2m physical distance between yourself and others at all times.
Only one parent per household should attend with each child where possible.
Parents/carers and young people aged 12+ are also expected to wear face coverings while inside facilities. Young people will remove their face coverings once in the sports hall.
If your child is 4 years and under then YES, you are required to stay at the session.
If your child is 5 years and above then NO, you should leave the session and return to collect your child at the end.
Please note, Gymnastics has different arrangements. Please contact us directly for more information
If there is a requirement for a parent to remain for medical or support reasons then physical distancing measures need to be adhered to at all times.
All sessions will finish ten minutes early to allow children to collect their belongings, wash hands (where toilets are accessible from the hall) and exit the facility to limit over crowding. The coaches will also clean equipment at this point.
Each facility will have new procedures related to entering and leaving the facility. Where possible a one way system will be implemented at each venue. Please note guidance at your facility.
Basic first aid will be provided to participants and coaches will wear appropriate PPE while doing so.
No. Children should come to the session ready to participate.
Coaches are not required to wear face coverings during the delivery of the session however if a coach chooses to wear a face covering they can do so. Coaches will maintain distance from participants with no contact. They will wear face coverings in communal areas within the building (entrance hallway, toilets etc.).
Yes. If there are still spaces available. Your payment will be adjusted pro-rata so you pay for the number of sessions remaining in the block.
Yes. Track and Trace procedures will be followed at all sessions. It is important that your contact information is accurate on our booking system. WD Leisure will not contact customers to inform them of any positive cases. This will be done by NHS Track and Trace Team.
Yes – Coaches will ensure they stay 2 metres physically distant from participants.
Yes. All equipment will be wiped down and cleaned prior to and at the end of each session.
Please visit our website and social media platforms for more information and further reopening dates.
For more general enquiries please do not hesitate to contact us at email@example.com should you have any further questions.