BSL Council Services Accessibility
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Accessibility Statement

This accessibility statement applies to the www.west-dunbarton.gov.uk domain.

This website is run by West Dunbartonshire Council. We want as many people as possible to be able to use this website. We have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non‑compliances listed below.

Non-accessible content

Resolved issues: The focus indicator on the ‘News’ and ‘Events’ toggle buttons has now been fixed and no longer fails WCAG 2.2 Success Criterion 2.4.7 (Focus Visible).

Non-compliance with the accessibility regulations

The content listed below is non‑accessible for the following reasons:

  • Chat feature keyboard access: The chat icon/widget cannot be accessed or operated using only the keyboard. This fails WCAG 2.2 Success Criterion 2.1.1 (Keyboard).
    Reason: This is a third‑party component provided by our supplier. We have reported the issue but have not received a commitment to fix it.
  • Granicus GovService (AchieveForms) – platform-wide issues: Many of our online forms (including Environmental Health, Waste, Revenues and Benefits, and other service requests) are provided through the Granicus GovService platform. These forms contain several accessibility issues, including:
    • Focus being obscured by the cookie banner when navigating by keyboard (WCAG 2.2 SC 2.4.11 – Focus Not Obscured)
    • Inconsistent or missing visible focus indicators on form controls (WCAG 2.2 SC 2.4.7 – Focus Visible)
    • Other platform‑wide accessibility limitations inherent to the system
    Reason: These issues arise from the design and codebase of the Granicus GovService platform. West Dunbartonshire Council cannot modify or remediate these issues directly. We have notified the supplier but have not received confirmation of planned fixes.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the relevant team listed on the page. If no contact details are provided, please contact the web team:

We’ll consider your request and get back to you.

Feedback and contact information

If you find any accessibility problems not listed on this page, or think we’re not meeting accessibility requirements, please contact: web@west-dunbarton.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Contacting us

British Sign Language (BSL) users can contact us using the contactSCOTLAND-BSL online interpreting service.

Technical information about this website’s accessibility

West Dunbartonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with WCAG 2.2 AA due to the non‑compliances listed above.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We use automated testing (Silktide) to scan all documents for accessibility issues. Any new PDFs or Word documents we publish will meet accessibility standards, and we will continue to remediate older essential documents as they are identified.

Live video

Live video streams do not have captions. This fails WCAG 2.2 Success Criterion 1.2.4 (Captions – Live). Live video is exempt from the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 17 February 2020. It was last updated on 02 February 2026 to reflect the findings of the most recent audit.

This website was last tested in January 2026 using automated and manual testing. We use Silktide to monitor accessibility issues across the site.

Third-party content and services

We use a number of third‑party systems and websites to provide online services, such as forms and payment portals. While these are often styled to match our main website, they are not developed, funded, or controlled by West Dunbartonshire Council.

Exclusion from compliance: In accordance with Regulation 4(2)(e), we are permitted to exclude third‑party content that is not under our control. We have identified accessibility issues within some third‑party services and have notified the providers, but we cannot enforce fixes.

Examples of third‑party services