BSL Council Services Accessibility
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Accessibility Statement

This accessibility statement applies to www.west-dunbarton.gov.uk domain.

This website is run by West Dunbartonshire Council. We want as many people as possible to be able to use this website.

We have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are aware of the following non-compliant issues on the main site:

  • Chat feature keyboard access: The chat icon/widget cannot be accessed or operated using only the keyboard. This fails WCAG 2.1 Success Criterion 2.1.1 (Keyboard).
    What we're doing: This issue is currently being resolved by our provider and is scheduled for deployment within the next week.
  • Focus Indicator: The toggle buttons on the 'News' and 'Events' feature do not receive a visible focus indicator when navigated to using the keyboard. This fails WCAG 2.1 Success Criterion 2.4.7 (Focus Visible).
    What we're doing: We are deploying a fix for this issue, scheduled for release within the next week.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the relevant team (via the Contact details on that page). If there are no contact details then please contact the web team,

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web@west-dunbarton.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Sign Language users can use the service provided by contactSCOTLAND-BSL, the online British Sign Language interpreting service, to contact the Council. Further information is available from contactSCOTLAND.

Technical information about this website’s accessibility

West Dunbartonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We use automated testing (Silktide) to scan all documents for accessibility issues. Any new PDFs or Word documents we publish will meet accessibility standards, and we will continue to remediate older essential documents as they are identified.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This statement was prepared on 17 February 2020, it was last updated on November 19, 2025 to reflect current compliance status following a recent audit.

This website was last tested June 2025. We performed automated and manual accessibility tests. We use Silktide, an automated testing system, to help us monitor and fix accessibility issues as they occur on west-dunbarton.gov.uk

We performed our own manual tests on the website

Third-Party Content and Services

We use a number of third-party systems and websites to deliver specific online services, such as forms and payment portals. While these are often styled to match our main website, they are not developed, funded, or controlled by West Dunbartonshire Council.

Exclusion from Compliance: We have not fully tested the accessibility of these services. In accordance with the Accessibility Regulations (Regulation 4(2)(e)), we are legally permitted to exclude third-party content that is not under our control.

Due Diligence: We have identified accessibility issues within some third-party forms (e.g., My West Dunbartonshire). We have raised these issues directly with the providers and continue to engage with them to request the necessary fixes and assess future compliance requirements.

Examples of services provided by third parties: