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This website is run by West Dunbartonshire Council. We want as many people as possible to be able to use this website.

We’ve have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the relevant team (via the Contact details on that page). If there are no contact details then please contact the web team,

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web@west-dunbarton.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Sign Language users can use the service provided by contactSCOTLAND-BSL, the online British Sign Language interpreting service, to contact the Council. Further information is available from contactSCOTLAND.

Technical information about this website’s accessibility

West Dunbartonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons. 

We plan to fix these issues as soon as possible.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

A lot of these PDFs are out of scope (see below)

  • Ensure PDFs are machine readable WCAG A 1.1.1
  • Specify headings for every PDF WCAG A 1.3.1
  • Define a title for all PDFs WCAG A 2.4.2
  • Fix untagged PDFs WCAG A 1.3.1
  • Ensure PDFs specify a default language WCAG A 3.1.1
  • Ensure PDF headings follow a logical order WCAG A 1.3.1
  • Ensure the first heading in a PDF is a H1 WCAG A 1.3.1
  • Improve weak PDF titles WCAG A 2.4.2
  • Ensure long PDFs use bookmarks to aid navigation WCAG AA 2.4.5

Content that’s not within the scope of the accessibility regulations

Google Maps

We have some Google maps to show locations of venue, these maps are out of our control. Google maps form controls do not have labels, failing WCAG A 1.3.1. Venue location is also displayed as a text address on these pages.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This statement was prepared on 17 February 2020, it was last reviewed on 22 September 2020.

This website was last tested September 2020. We performed automated and manual accessibility tests. We use Silktide, an automated testing system, to help us monitor and fix accessibility issues as they occur on west-dunbarton.gov.uk

We performed our own manual tests on the website

Third party websites

We have a range of third party websites and forms. They provide some of our online services and most of them are skinned to look like our main website. We excluded them from this testing, but we are engaging with teams to assess what is required to make them accessible: