This accessibility statement applies to www.west-dunbarton.gov.uk domain.

This website is run by West Dunbartonshire Council. We want as many people as possible to be able to use this website.

We’ve have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the relevant team (via the Contact details on that page). If there are no contact details then please contact the web team,

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web@west-dunbarton.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Sign Language users can use the service provided by contactSCOTLAND-BSL, the online British Sign Language interpreting service, to contact the Council. Further information is available from contactSCOTLAND.

Technical information about this website’s accessibility

West Dunbartonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This statement was prepared on 17 February 2020, it was last reviewed on 15 March 2021.

This website was last tested August 2021. We performed automated and manual accessibility tests. We use Silktide, an automated testing system, to help us monitor and fix accessibility issues as they occur on west-dunbarton.gov.uk

We performed our own manual tests on the website

Third party websites

We have a range of third party websites and forms. They provide some of our online services and most of them are skinned to look like our main website. We excluded them from this testing, but we are engaging with teams to assess what is required to make them accessible: