National Planning Improvement Customer and Stakeholder Survey
The National Customer and Stakeholder Satisfaction Survey will be an annual survey undertaken by the National Planning Improvement Team in the Improvement Service.
The Improvement Service is asking for feedback on planning services through its National Planning Improvement Customer and Stakeholder Survey.
The survey is open from 1 October 2026 to 8 January 2027.
Previous survey results have helped shape improvements to planning services. You can find out more in:
- West Dunbartonshire Council's Planning Improvement Action Plan
- Improvement Action Plans and Performance Assessments
- Rapid Review: Embedding Customer Care in Planning Services report
These resources show how previous survey feedback has helped improve planning services.