Finance Service Centre (Accounts Receivable)

The Finance Service Centre are responsible for the billing and collection of all charges levied by the Council and West Dunbartonshire Leisure Trust for goods and services provided. The money collected plays a significant part in funding the Councils overall budget.

Service section are responsible for the raising of charges for goods and service provided and disputes arising must be directed to the issuing service section: telephone number and contact details are held on invoices issued.

West Dunbartonshire Council issues in the region of 60,000 invoices each year for services and goods.

Go paperless! Future invoices can now be e-mailed. This will not only enable you to receive invoices more promptly but also help the Council to save paper and become more efficient.

Move to email invoicing

Please apply individually for each account:

  • Council email invoicing
  • Leisure Trust email invoicing
  • Clydebank Property Company email invoicing

Apply for email invoicing

or contact for more information.

When to Pay

All invoices issued for services and goods provided are due for immediate payment and must be paid in full.

Late Payment

Please note failure to pay on time may result in interest and costs being added to your account, recovery action will be taken where invoices remain outstanding.

If you are having difficulty in paying your invoice in full please contact the Corporate Debt Team on telephone number  01389 737788 to discuss a payment arrangement.

Pay online

You can pay any West Dunbartonshire Council Invoice online quickly and simply by clicking on the following link:

Pay an Invoice Online

Please ensure that you have your invoice number (as shown on your invoice or business rates letter), a valid debit or credit card and if you have an email account your email address to allow us to send your receipt.

Payment by Direct Debit

Annual invoices supported by a payment plan are available for Direct Debit. 

To sign up for a Direct Debit instruction prior to receiving a Council invoice please Telephone our Finance Service Centre agents on 01389 737737 selecting option 3.

Where you currently hold a Council invoice with the option to pay by Direct Debit you can:

1. Complete our online mandate below or

2. If you have more than one invoice and would like to pay all or more than one by Direct Debit please call  our Finance Service Centre agents on 01389 737737 selecting option 3. 

Payment by telephone

Payments can be made using our automated payment line to pay by debit or credit card.


West Dunbartonshire Council Invoices which display a Payment Plan can be paid by Direct Debit. 

To sign up to our Direct Debit Payment scheme please enter your Customer Number and the Invoice Number below and click on the link to enter our banking validation and Direct Debit Mandate process. 

Your Customer ID and Invoice Number are mandatory to ensure your payments reach the correct service, you will find these references at the top of your invoice. 

Where you access more than one service and wish to pay all or more than one invoice by Direct Debit you should contact our Finance Service Centre agents on 01389 737737 selecting option 3.

Please enter the Customer No and Invoice No to ensure the DD mandate payment will reach the correct service
Customer No is a required field. Minimum length is 9 Maximum length is 10
Invoice No is a required field Minimum length is 9 Maximum length is 10

Should you require any further assistance, or to sign up via telephone please contact the Finance Service Centre on 01389 737737, selecting Option 3 Accounts Receivable, where a member of the team will be happy to assist.