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Service Standards 

The commitment to develop service standards across Housing Services is part of our response to the Scottish Housing Social Charter and our commitment to facilitate tenant involvement and scrutiny of services.

Staff and tenants have worked closely to develop these service standards and ensure that they are

  • Clear and easy to understand
  • Easily measurable
  • Will be reported regularly

Access to Housing - Service Standards and Quarterly Reports

Capital Investment Team - Service Standards (PDF 91KB)

Dennyston Forge Gypsy/Travellers Community - Service Standards (PDF 155KB)

Estate Management and Anti Social Behaviour - Service Standards and Quarterly Reports

Homeless Service Service Standards - Service Standards and Quarterly Reports

Repairs, Maintenance and Improvements - Service Standards and Quarterly Reports

Owner Engagement Charter - Service Standards and Quarterly Reports

Tenant Participation - Service Standards (PDF 83KB) 

Tenancy Sustainment - Service Standards and Quarterly Reports

Value for Money - Service Standards and Quarterly Reports

 

Would you like to be involved in reviewing our service standards?

Complete the online form to provide your contact details.