Complaints procedure:

Community Council members must follow the guidelines outlined in the Scheme for Establishment of Community Councils and the Handbook, Draft Constitution and Code of conduct.

If you are dissatisfied or have concerns about the standard of service, actions or lack of action provided by a Community Council or one or more of its members, these can be reported through the Community Council Complaints Procedure by contacting

People can complain about things such as:

  • Breach of code of Conduct for community councillors.
  • Inappropriate behaviour or attitude of a Community Councillor when dealing with a Community Council issue.
  • Breaches to the WDC Council Scheme for the Establishment of Community Councils.
  • Financial irregularities and fraud.
  • Breaches of confidentiality.
  • Misusing social media, email or letters for the purpose of personal and or financial gain.
  • Bringing the Community Council into disrepute.
  • Inappropriate behaviour at a community council meeting – breach of Scheme, Standing orders or Code of Conduct.
  • Breach of Equalities Act 2010.

This is not an exhaustive list and may involve more than one.