Our job is to ensure that businesses comply with a wide range of consumer protection laws. If they don't comply they may be committing a criminal offence. If you believe that someone is not complying with consumer protection law, let us know and we can look into it.
The sort of things we can investigate include:
for example unsafe toys, household goods, cars, cosmetics, furniture or electrical goods.
for example misleading advertising, labelling or prices.
for example misleading credit adverts or incomplete credit agreements.
such as short measure goods or inaccurate weighing machines.
such as the sale of cigarettes or fireworks to children.
for example cancellation rights, aggressive practices and scams.
for example the records farmers have to keep.
If you require consumer advice or would like assistance you may wish to contact our partners Citizens Advice Consumer Services.