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How to report a repair to a community flat

How to report a repair

An office bearer or committee member can report a repair by contacting Maintenance & Repairs on:

For some repairs, a Building Services Officer may have to visit the community flat.

You should supply a contact number that can be used for contacting to give access. Confirmation text, updates and reminders will also be sent to the number provided.

When will the repair be done?

We put repairs into categories. When you report a repair we will tell you what category it is in. The target time your repair will be carried out depends on the category it is in.

Emergency repairs

These repairs will be carried out within 24 hours, as there may be a risk to health and safety but we aim to respond within 4 hours. Examples of emergency repairs include:

  • burst pipes causing flooding
  • dangerous electrical faults
  • total loss of heating or hot water
  • making secure vandalised windows/doors

Urgent repairs

These are repairs that are not emergencies but need to be carried out quickly to prevent more damage to a property or undue risk to anyone. These repairs will be carried out within 5 working days. Examples of urgent repairs include:

  • non-emergency electrical work
  • minor leaks that are not causing damage to the property
  • extractor fan in kitchen or bathroom not working
  • reglaze a window

Routine repairs

These repairs are not emergencies or urgent but are of a routine nature and are not part of an existing cyclical maintenance programme. Routine Repairs could be due to normal wear and tear and would apply where no danger exists.

Routine repairs will be carried out within 20 working days of being reported. Examples of routine repairs include:

  • All non-urgent internal repairs including plaster work
  • Sealing around windows or doors
  • Replacing ceiling after water ingress

Gas maintenance

City Technical will service your gas central-heating system once a year. This is to make sure that it is safe and to repair any faults. They will contact you before the service is due. You must give them access to the community flat to do this work.

If there is a gas leak, you must:

  • put out all cigarettes and not light any matches;
  • not use electrical switches;
  • switch off all gas equipment;
  • turn off the pilot light and main gas supply; and
  • call National Grid on freephone 0800 111 999.

The main gas tap is normally near the gas meter. If you are not sure where it is, please contact us and we will be pleased to help you.

Electricity

If your electricity goes off, check if other houses in your area are affected. If they are, you should call 105 for SP Energy Networks.
If it is just the community flat affected, then report to Maintenance & Repairs and it will be treated as an emergency repair.

The Council also has a responsibility to check all electrics every 5 years and will contact you when that is due. Please ensure access is arranged for these vital checks to be carried out.