West Dunbartonshire moved into Level 1 on the 5 June and this means we are able to resume non essential repairs within homes.  As this work has been restricted since December 2020, we expect it will take the team a significant period of time to work through outstanding repairs which were reported prior to lockdown.

If you have already logged a repair request, there is no need to contact us again. If you would like to log a new non-essential repair which has not previously been reported, visit the repairs page and only contact by phone if it is essential to do so at this time.

Full details is available on the Housing Options and Homeless Services page.

Reporting a Repair

Emergency Repairs

If you have an emergency repair telephone 0800 073 8708 and we will arrange an Operative to attend within 24 hours.  If our Repairs Centre is closed, phone the emergency call out service on 0800 197 1004.  Further information, including examples of an emergency repair, are available on the emergency out of hours page (calls to 0800 numbers are now free from a mobile phone).

Non emergency repairs or enquiries

Repairs reporting form  (Short form - 2-3 mins to complete)


0800 073 8708 (calls to 0800 numbers are now free from a mobile phone)


Opening Times

  • Monday to Thursday: 8.30am to 4.30pm
  • Friday: 8.30am to 4pm

Gas Central Heating Repairs

For repairs to your gas central heating or hot water you can contact City Technical direct on 0333 202 0708 should you have a suspected gas leak call National Grid on 0800 111 999 (calls to 0800 numbers are now free from a mobile phone).

The government introduced the "Right to Repair Scheme" to make sure we do certain repairs within set timescales.  If we don't complete the work on time, you may also be entitled to compensation.