This page is to report non-emergency repairs, if you have an emergency repair telephone 0800 073 8708 and we will arrange an Operative to attend within 24 hours.  If our Repairs Centre is closed, phone the emergency call out service on 0800 197 1004. Further information, including examples of an emergency repair, are available on the emergency out of hours page (calls to 0800 numbers are now free from a mobile phone).

These services can also be used by factored owners who wish to report a common repair.

Reporting a non-emergency repair

Non emergency repairs or enquiries

Repairs Reporting Form (Short form - 2-3 mins to complete)


0800 073 8708 (calls to 0800 numbers are now free from a mobile phone)


Opening Times

  • Monday to Thursday: 8.30am to 4.30pm
  • Friday: 8.30am to 4pm

Gas Central Heating Repairs

For repairs to your gas central heating or hot water you can contact City Technical direct on 0333 202 0708 or 0800 073 0341. Should you have a suspected gas leak call National Grid on 0800 111 999 (calls to 0800 numbers are now free from a mobile phone).

Right to Repair Scheme

The government introduced the "Right to Repair Scheme" to make sure we do certain repairs within set timescales.  If we don't complete the work on time, you may be entitled to compensation.