The service for now will be focused on carrying out emergency repairs only, these will be in a category which pose a risk to occupiers or their building and these will be assessed by Technical Staff prior to visiting.
All other repairs will be suspended meantime and if you had a repair outstanding this will be reviewed at a later date. Should the situation change we will provide further updates on the website or by text.
More information is available on the Housing Options and Homeless Services page.
If you have an emergency repair telephone 0800 073 8708 and we will arrange an Operative to attend within 24 hours. If our Repairs Centre is closed, phone the emergency call out service on 0800 197 1004. Further information, including examples of an emergency repair, are available on the emergency out of hours page (calls to 0800 numbers are now free from a mobile phone).
Repairs reporting form (Short form - 2-3 mins to complete)
0800 073 8708 (calls to 0800 numbers are now free from a mobile phone)
For repairs to your gas central heating or hot water you can contact City Technical direct on 0333 202 0708 should you have a suspected gas leak call National Grid on 0800 111 999 (calls to 0800 numbers are now free from a mobile phone).
The government introduced the "Right to Repair Scheme" to make sure we do certain repairs within set timescales. If we don't complete the work on time, you may also be entitled to compensation.