Apologies received from Councillor Gurpreet Johal (Housing Convener),
Ruby Wilkins (Dalmuir TRA) and Nicola Pettigrew (Housing Operations Manager).
(copy of updated actions distributed ahead of meeting)
No updates on 2 outstanding actions for Repairs and no-one present at meeting. Frances expressed annoyance at this and need to have updates in writing ahead of the meeting, or at least have someone to give an update at the meeting – Jane to convey to Martin Feeney and get written updates to go out with the minutes.
Martin Feeney joined the meeting after the Tenant Priority Budget item, and he apologised that updates weren’t issued ahead of the meeting. The review of the cyclical programme been done but a few things to add in and will then issue out.
Apologies also given re the action to rollout repair cancellation texts but due to staff absences not been progressed as planned but being worked on and an update will be provided as soon as possible.
(WDTRO looking for more commitment to getting proposals completed and done quicker.)
Stefan advised that they had been looking at the Tenant Priority Budget internally and been trying to streamline it. Carried out an exercise to review the current outstanding proposals and a copy of update distributed at the meeting. Can give a commitment for getting proposals completed and done quicker – been staff changes in Building Services but now have a named officer who is co-ordinating the work and the Tenant Priority Budget now a regular agenda item for the Better Homes Group to ensure progress continues. Staff from Consultancy Services also on board and progress being made with the outstanding proposals that they involved in and regular updates will be given.
Ana talked thro the updates on the outstanding proposals and the progress made.
Frances glad to hear the commitment as there is frustration over the delays and it puts people off joining their TRA when they see no progress.
(concerns about online reports not being actioned.)
Martin advised that the 2 examples given by the WDTRO were being investigated. He was concerned to hear of these examples as they keen for the online platform to be used and would get a full response to the WDTRO once investigations were completed.
A written response was emailed to the WDTRO 26/4/24.
(copy of briefing with comparison data circulated ahead of meeting)
Kathryn advised that the rechargeable repair process had been reviewed last year and was being monitored to ensure that recharges were being done consistently. She had provided a 6 monthly update ahead of the meeting and it showed that more recharges are being raised, particularly for void work so been positive improvements and helps reduce HRA costs.
The total amount collected from recharges remains low and an internal Value For Money group are looking at the process to see what can be improved particularly within the housing process before it get handed over to Corporate debt. At present it’s a first and final bill that is produced and if payment not received after 4 weeks it is passed to Corporate Debt and normal debt collection processes are followed. However, if they have other WDC debts, like Council Tax for example, these will likely get paid off first. Been positive improvements with the timing of bills so they now being produced quickly and that should help increase payment as the person will be quite clear what its for.
Frances gave an example of a neighbour’s invoice that didn’t say what it was for, just the amount outstanding – Alan explained that this was an issue with the corporate billing system as little space to give details. Stefan advised that this was why they were focussing on improving the process before it got passed to corporate debt and have agreement with Finance staff to engage with managers in the housing services to see what actions can be taken to improve payments being made.
Agreed to continue to monitor on 6 monthly basis. (put agenda for 24/10/24).
(update on sensor rollout and update on inspections and repairs completed within timescale distributed ahead of meeting)
Martin advised that process is working well and when inspections don’t result in any repairs, do give advice about heating and ventilation. Resources are being monitored as the sensors will increase demand and need to be able to meet that. Is concern about not meeting the 2-day target for getting inspections carried out and are focusing on improving that performance.
(performance info distributed ahead of meeting)
Number of calls abandoned went down in March as the volume of calls went down.
Average queue time is still much lower than before – around 1-2 minutes and longest queue times down to between 19 and 23 minutes. Happy with progress and agreed to continue to monitor.
(updated spreadsheet distributed ahead of meeting)
Harry confirmed that Tullichewan had had a post walkabout meeting as scheduled and process working well, although still an issue with Roads not providing updates but Kevin McCrossan pursuing.
Scott confirmed that the process been embedded with staff. Frances raised that at Littleholm a walkabout been arranged for 26/4 but been no contact with the group to ask what issues or area to be covered to ensure that the relevant teams were present. Scott confirmed that he would take back the concerns from Littleholm and the lack of updates provided from the Central Radnor Park and Drumry walkabouts as noted on the spreadsheet.
Agreed that want to ensure that only feasible issues get taken forward- staff need to be honest and be realistic rather than promising things that can’t be delivered as that’s more frustrating for tenants. Don’t want to waste officers time either so if ask what issues probable to be come up means only relevant staff needed.
Mary advised that they had suspended walkabouts at Willox Park as Scott working on the current issues and might do others if issues arise in future.
Agreed to continue to monitor at Liaison meetings to ensure consistency.
John confirmed that currently have 133 homes under development – 88 at Clydebank East, 26 at Pappert and 19 at Mount Pleasant and all progressing well. Buybacks also progress well – 40 purchased last year and since 1/4, 2 already completed and 6 at offer stage.
Willox Park not on site yet but tenders for carrying out the development to be in by 7/5 and will then appoint a contractor. Planning approval is outstanding but been advised that approval will be imminent.
Clydebank Health Centre demolition contractor been appointed and they will take over the site soon.
Costs of developing the Bonhill gap site at O’Hare have increased dramatically so looking at a different housing design to make it more economical.
Have had a positive financial outcome for Clydebank East following long drawn-out discussions with Scottish Government for additional grant funding to cover decontamination costs. Negotiations been successful and will help reduce HRA borrowing costs.
Queen Mary Avenue and Silverton are both at feasibility stage and will be looking to get the tenant design group back in place to look at these projects.
Current Allocation policy allows for letting plans for specific sites or types of housing to be created and a paper going to Housing committee proposing to create a letting plan for all new builds to give 70% of lets to transfer applicants to help increase turnover and help meet those with specific needs that new builds can meet.
Connected Response rollout been slightly delayed, but progress continues in Dalmuir.
More details to be shared when available but John advised that have meeting with Scottish Government about additional funding being made available for rehousing Ukrainian refugees and an application been submitted. Would help with void costs and additional buybacks so a good way to get in additional funding particularly at a time when Affordable Housing Funding been reduced by 27% which will impact on new build programme for next year and need to reassess WDC’s Social Housing Investment Plan (SHIP). Have done some modelling and will have a negative impact on the area as already a real shortage of family and adapted properties.
Housing shortage also an issue for Register Social Landlords –and working with local Housing Associations to encourage them to build more as many in a positive financial position and could be developing more.
Plans for annual tenant event been progressing -a survey went out to TRA members to gauge the best day and time to have the event and are going to have it on a Saturday for a change– a creche will also be provided. A save the date been sent out for Saturday 1 June, 2-5pm at Clydebank Town Hall and more details will follow once the programme is confirmed but will be addressing the issues tenants asked us to include – e.g energy efficiency and also increasing numbers of those involved.
Annual TP Performance report will be issued in next couple of weeks. The report is important to evidence the impact tenants can have in working with us to improve services. Progress can sometimes seem slow but over a year, good to see what has been achieved eg improving the walkabouts, repair call handling, the lift protocol, including USB sockets as part of kitchen renewals.
The Joint Rent Group continues to meet regularly - the tenant members met on 18/4 and the next full JRG is on 16/5. Focus is continuing on monitoring the void budget and performance as well as monitoring the Capital programme.
Ana continuing to support the TRA ‘s and focus remains on boosting their numbers. Drop-in sessions for the Connected Response rollout took place in Dalmuir and were used as an opportunity to advertise the Dalmuir TRA and hand out flyers for their next meeting. Connected Response sessions also planned for the high flats in Westbridgend in June and for Drumy in July so again will use them to promote the local TRAs there.
The review of our TP Strategy has started and been reviewing other landlord’ s Strategies to determine good practice. Have also created a staff working group and will be discussing with the WDTRO at their next committee meeting to set up a tenant working group too. Initial task is to critically review current arrangements and will then develop a survey to gauge views on what aims and priorities should be included in the next strategy. For the critical review have kept staff and tenant groups separate just so people can be as honest as possible but will bring staff and tenants together once developing the new strategy.
Pre-HACC Forum is on Monday 29 April at Church Street offices – 12pm for tenants to discuss the papers and then 1pm to meet the Housing Convener and officers who wrote the papers.
Jane also shared that Ana was moving onto a new job at Glasgow City Council at the end of May and was sorry to see her go as were the TRA’s represented and good wishes to Ana were given.
AOCB
Scott advised that the upgrade of the sheltered common room at Leven Court had been completed and refit was a really high standard and extended thanks to the hard work of Martin’s team.
Frances raised local concerns about a dog attack at Littleholm when an off-duty home help was bitten 13 times and asked if Scott was aware of it and what was happening. Scott confirmed was aware of it and that dog attack doesn’t come under ASB but is a police and Environmental Health issue. Frances asked about what would housing do in that type of situation and Scott will investigate this specific case and provide Frances an update.
Apologies received from Ruby Wilkins (Dalmuir TRA), Stefan Kristmanns, (Housing Development Co-ordinator), Nicola Pettigrew ( Housing Operations Manager) and Councillor Hazel Sorrell ( Vice Housing Convener).
In terms of MSF noticeboards being updated with HO details, Jane advised that the one at West Court was in a letter format so small text and didn’t stand out and suggested a template be provided for HOs to use – the notice at Dunswin Court was much clearer – done as a poster, larger print and on yellow paper. Scott agreed to get a template provided for HOs.
Amanda shared a presentation on the Council’s Local Heat & Energy Efficiency Strategy. Statutory duty to have a strategy and aim is to reduce greenhouse gases by 2030, as far as reasonably possible, reduce fuel poverty by 2040 and have net zero emissions from buildings by 2045. It’s a long term strategy - starts with collecting data , identifying areas to focus on and then how to deliver. Positive development in Clydebank is the WD Energy Centre- Scotland’s largest water source district heating system.
West Dunbartonshire’s LHEES going to be consulted on starting in March and will be looking for tenants’ views. Once the LHEE delivery plan is created, it will develop as technology and best practice evolves and will be updated at least every 5 years.
Amanda will let Jane and Ana know the consultation plans once they are finalised to promote to tenants- will last for 6 weeks.
Update shows the number of sensors been installed as well as the number of inspections carried out following a tenant report of dampness as well as number of follow up repairs completed.
Gurpreet highlighted the response he had had since the press release on the programme and is a key HRA investment.
Agreed to continue to monitor progress.
Process set out but wasn’t followed in the example the WDTRO had put forward – Alan advised that isn’t a complaint they have had before so it had been a one-off but has been rectified now.
Performance improving and majority of targets being met. Agreed to continue to monitor.
Number of calls abandoned went up as volume of calls went up but average queue time is still much lower than before – around 2.5 minutes. Longest queue times still a concern – between 42 and 48 minutes. Agreed to continue to monitor.
Ana updated that the new walkabout process in place and will use the spreadsheet to monitor updates and aim is to ensure that all walkabouts are done consistently well and are effective.
Gurpreet raised issue of having the right officers at the walkabout and all sections should be represented – Scott advised that that not always possible, but all issues would still be recorded and raised with the relevant team. Ana confirmed that this is why the action plans and monitoring progress was important to ensure all issues get dealt with.
Harry reiterated that the Tullichewan walkabouts have been worthwhile and very effective.
John advised that there were 3 main papers going to the Housing & Communities Committee on 28/2.
Council’s report on the HRA rent setting published today (22/2) and going to Council budget setting meeting on 6/3/24.
Brunswick, Montreal and Quebec – demolition slightly delayed to May as need to carry out a bat survey and can only be done at certain times of the year. Contractor on site doing prep work. Before any redevelopment, need to assess the site fully to see what can feasibly be developed there.
Clydebank East – going well and first hand over of new homes should be in August.
Pappert – on site next week and contractor starting on the carpark ahead of planning permissions.
Good progress on rest of sites and are set out in the HACC paper and can be discussed in more detail at the Pre-HACC Forum on Monday 26/2. For Buybacks have a full-time officer working on them since 15/1 so will be able to meet target of 60 purchases a year.
Spring edition of the Housing News is being designed and due to be posted out to tenants 22/3 and link to the web version will be sent to staff.
Joint Rent Group continue to meet and next full JRG is on 21/3. Any comments about the rent setting information that was used this year to be passed onto Jane - want to continually improve the info as need to get the balance right between providing enough info for tenants to make informed choices and it be understandable.
WD Scrutiny Panel have started a new scrutiny exercise and are looking at the repairs journey from a tenant reporting a repair to it’s completion and focusing on non emergency repairs. Once they finish, they will share their report with the HIB and WDTRO.
TRA update- Ana continuing to support the TRA‘s and focus remains on boosting their numbers. Spring TP Update will also be issued out to staff, councillors and TRA members next week.
Been working alongside the gypsy/traveller group who this week went to the Scottish Parliament with colleagues for a screening of a film highlighting gypsy/traveller rights and there is also a visit to the Dennistoun Forge site arranged for councillors on 28/2.
As part of the ongoing support provided to TRAs, a training session was organised on positive speaking and confidence building to help people contribute at meetings effectively as well as motivating their members at their own meetings and it was well received.
WDC’s Tenant Participation Strategy is due for review this year so are beginning to plan how we will do that and will be looking for views from tenants and staff so that we can continue to develop TP and ensure that it is as effective as possible.
Scott advised that they were looking at the ASB Strategy and already collected views through the Citizen Panel and second consultation will start in mid-April. The ASB Strategy is a key umbrella document for all partners. Scott will liaise with the WDTRO to get their views on the draft Strategy.