The Working4U Financial Inclusion Benefits and Debt Team’s activities are focused on information and advice to residents from across West Dunbartonshire.
Working4U seeks to address the underlying causes of poverty, as well as the symptoms, by specifically tackling unemployment, providing opportunities to increase levels of education, skills, confidence and personal development as well support to claim in and out of work benefits and manage debt.
The Financial Inclusion team provide access to debt counselling, income maximisation support, money advice and welfare benefit advice services.
Key Progress Indicators 2024-25
Here are some of our key achievements:
Here are a few of our other key progress indicators for the period 1 April 2024 to 31 March 2025:
| Progress Indicator | Achieved |
|---|---|
| Number of Local People supported, with a disability or health issues | 3,156 |
| Percentage of local people with increased or sustained income through reduced debt liability/debt management | 83.1% |
| Success Rate - All Claims | 87% |
| Number of Mandatory Reconsideration Before Appeal Representations | 73 |
| Success rate - Mandatory Reconsideration Before Appeal cases | 75% |
| Number of Appeal Representations | 11 |
| Success Rate - Appeal Cases | 60% |
Customer Satisfaction
We want to use feedback from those who use our services. We will use the information in our 2023-24 Customer Satisfaction Report to shape provision going forward.
If you have used our Money service, please take a few minutes to tell us what you think by completing our satisfaction survey. this will help us identify where we are delivering services well or where we need to make improvements.