Working4U Money Achievements
The Working4U Financial Inclusion Benefits and Debt Team’s activities are focused on information and advice to residents from across West Dunbartonshire.
Working4U seeks to address the underlying causes of poverty, as well as the symptoms, by specifically tackling unemployment, providing opportunities to increase levels of education, skills, confidence and personal development as well support to claim in and out of work benefits and manage debt.
The Financial Inclusion team provide access to debt counselling, income maximisation support, money advice and welfare benefit advice services.
Our Annual Service Plan outlines our objectives and the activities to ensure that W4U delivers money advice and information services in West Dunbartonshire for the year ahead.
Key Progress Indicators 2024-25
Here are some of our key achievements:
- 3,520 local people supported
- 6,672 total cases addressed
- £9,218,527 total value of income generated
- £1,441,721 value of new debt managed
Here are a few of our other key progress indicators for the period 1 April 2024 to 31 March 2025:
| Progress Indicator | Achieved |
|---|---|
| Number of Local People supported, with a disability or health issues | 3,156 |
| Percentage of local people with increased or sustained income through reduced debt liability/debt management | 83.1% |
| Success Rate - All Claims | 87% |
| Number of Mandatory Reconsideration Before Appeal Representations | 73 |
| Success rate - Mandatory Reconsideration Before Appeal cases | 75% |
| Number of Appeal Representations | 11 |
| Success Rate - Appeal Cases | 60% |
Customer Satisfaction
We want to use feedback from those who use our services. We will use the information in our 2024-25 Customer Satisfaction Report to shape provision going forward. Here is a snapshot of the survey results:
Service Usage
- Macmillan Benefits: 61.2%
- Welfare Rights: 36.2%
- Debt Advice: 11.6%
- Note: 8.9% of users used more than one service.
Experience with Our Service
- Ease of contact (Very Easy or Easy): 98.7%
- Preferred communication method met (Yes): 93.2%
- Office facilities met needs: 98.6% satisfaction (of those who attended in person)
How People Heard About Us
- Referred by another service: 56.3%
- Recommendation: 32.1%
- Used service before: 11.6%
Overall Satisfaction and Feedback
Overall, 98.7% of respondents were Extremely Satisfied or Satisfied. The top 3 descriptive words used were Excellent, Helpful, and Fantastic.
116 people agreed to participate in future consultations.
"I was very impressed with the staff's professionalism and effectiveness which coupled with a 'listening' ear ensured that I felt comfortable engaging with them."
If you have used our Money service, please take a few minutes to tell us what you think by completing our satisfaction survey. This will help us identify where we are delivering services well or where we need to make improvements.