What is Working4U?

Working4U continue to support residents using a variety of resources. Appointments can be by telephone or face to face in an office or library or on online platforms such as Zoom.  You can fill out our online contact form and someone will get in touch with you.

You can contact us Monday to Thursday, 8.45am to 4.45pm and Friday, 8.45am to 3.55pm.

If you wish to find out more about the services we provide, chat to a member of our team, or are an organisation looking to refer someone to Working4U, the best way to do this is by completing the Referral Form.

It is important that you provide as much information as possible on the online form to enable us to prioritise when demand is high.  If your need is urgent then please ensure you tell us.   There may be other avenues of support if your issue is money related.

What happens next if you fill in the form?

A member of the team will get in touch with you. They will:

• Talk to you about what it is you are looking for.
• Listen to you about what it is you are looking for.
• Give you information about a range of services which may help.
• Provide practical assistance and support to ensure you get what you need.

Other ways to contact us:

Email: working4u@west-dunbarton.gov.uk

Online: contact us form

Near Me

Near Me is a video consulting service that enables people to attend appointments from home or wherever is convenient. The service is already widely used across NHS Scotland for health and care appointments with around 20,000 consultation being held every week. The service is now being rolled out across a wide range of public services.  In partnership with Macmillan Cancer Support and NHS, some of our services already have access to this online platform and use it to make appointments.

Why not keep up to date and like us on Facebook.  Visit our Virtual Community Hub Facebook or Adult Learning Facebook pages for more information.

Publicity Materials

If you wish a supply of publicity materials, please contact us.

Tell us what you think

If you have used any of our services, please take a few minutes to tell us what you think by completing our short satisfaction survey.  This will help us identify where we are delivering services well or where we need to make improvements.

Employability Services:

• Customer Satisfaction Survey

Welfare Rights/Money Advice Services:

• Customer Satisfaction Survey

Each delivery stream within Working4U prepares a 3 year delivery plan which sets out the key actions to be undertaken by the service in supporting delivery of the Housing and Employability Delivery Plan and the Council’s Strategic Plan.

The plans outline the performance indicators we will monitor to measure our success. Monitoring and analysing current and previous performance helps to identify trends and to understand where we need to implement improvement actions to meet both the service objectives and overall Council priorities. The performance reports will be used to inform decisions about future delivery and shape future activity.

The plans set out actions to address the key challenges and priorities identified through the service planning process.  They provide an overview of services and resources, partnerships, considers the relevant risks and relevant Quality Assurance Frameworks.

Progress is monitored and managed on a regular basis by the Working4U management team and relevant information reported to Housing & Employability Chief Officer.

• West Dunbartonshire Local Employability Partnership Three Year Operating Plan 2022-2025 
• West Dunbartonshire Council Benefit and Debt Information and Advice Service Three-Year Plan 2022 – 2025 
• West Dunbartonshire Community Learning and Development Plan 2021 – 2024 

Community Learning and Development (Scotland) Regulations 2013 place a statutory requirement on local authorities to publish a plan every three years. The plan should outline how the local authority will co-ordinate and secure ‘adequate and efficient’ Community Learning and Development (CLD) provision with other sector partners.

• Local Child Poverty Action Report

Child Poverty (Scotland) Act 2017 The intention of the Child Poverty Bill is to ‘set targets relating to the eradication of child poverty’ as well as making provision for plans and reporting relating to achievement of these targets. It requires the Scottish Government to meet four income based child poverty targets by 2030 as well as set out and report on the actions they will take to meet those targets. In addition the Act places a duty on local authorities and health boards to report annually on what they are doing to contribute to reducing child poverty.

West Dunbartonshire Council Working4U service was established to improve the quality of lives of West Dunbartonshire residents by assisting them to overcome barriers to social and economic inclusion.

Working 4U help people to access a wide range of employment, training and learning opportunities designed to help them overcome barriers, develop their skills and assist them in their journey towards work.

Key Progress Indicators

Here are a few of our key progress indicators for the period 1 April 2021 to 31 March 2025 for residents in West Dunbartonshire:

Quality Standards

Working4U successfully gained Accreditation in the Scottish National Standards for the provision Information and Advice for our Welfare Rights and Money Advice service during 2021/22.  

In May 2022 our Learning service were successful in the submission for re-approval of the CLD Standards Mark.