The Council’s Business Support service provides business grants and loan funding to local businesses to boost the local economy and create local jobs.  The team also provides advice through the Business Gateway service to local businesses which includes referrals to the Digital Boost programme.

This Data Protection Policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed.

For the purpose of the new EU General Data Protection Regulation 2016/679, West Dunbartonshire Council acts as a data controller in relation to the provision of business development services.

Information you give us. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. The information you give us may include:

  • name
  • address
  • e-mail address
  • phone number
  • date of birth
  • bank details and
  • Information relating to your business.

Information we receive from other sources. We may receive information about you if you interact with other public sector delivery partners. Including but not limited to Business Gateway and Scottish Enterprise. We are also working closely with third parties (including, for example, business partners and sub-contractors) and may receive information about you from them.

Data Storage West Dunbartonshire Council host a central repository of data relating to users of our Business Support service  (the “Ident System”) and the Scottish Enterprise (CRM system), which can only be accessed, used and modified by authorised Council Business Support staff. West Dunbartonshire Council is the data controller in relation to the Ident  System and Scottish Enterprise is the data controller for the CRM system.

Uses made of the information. We will use this information:

  • to provide you with the information, products and services that you request from us;
  • to provide you with information about other Employability and Business Development services or similar services in which you may be interested;
  • to provide you, or permit Delivery Partners to provide you, with information about services we feel may interest you. If you are an existing user, we will only contact you by electronic means (e-mail) with information about services similar to those which have previously been provided to you or in which you have expressed an interest. If you are a new customer, and where we permit the Delivery Partners to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, contact us at, call 01389 737777, or visit Clydebank Town Centre Office, 10 Sylvania Way South, Clydebank, G81 1EA;
  • to evaluate business support  services
  • to notify you about changes to service provided by Business Support team.

Disclosure of your information We may share your personal information with other Council Services and relevant agencies including but not limited to Business Gateway, Scottish Enterprise, Jobcentre Plus, Scottish Government, HMRC, SEPA and Police Scotland. All information supplied will be used in accordance with the EU General Data Protection Regulation 2016/679. 

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into.

We may disclose your personal information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of us or the other Delivery Partners, or others. This includes exchanging information for the purposes of fraud detection or crime and to verify consents and licences and compliance with legislation.

Your rights

You can find out more about your information rights on our Data Protection page.

For independent advice about data protection, privacy and data sharing, visit the Information Commissioner Office or email:

Changes to this Data Protection policy

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the EU General Data Protection Regulation 2016/679.


Contact Data Protection Officer


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