The office bearer or committee member can report a repair by contacting Maintenance & Repairs on:
For some repairs, a Maintenance Officer may have to visit the community flat. Once the Maintenance Officer passes the repair to the contractor, we will send you a receipt.
We put repairs into categories. When you report a repair we will tell you what category it is in. The target time your repair will be carried out depends on the category it is in.
These repairs will be carried out within 24 hours, as there may be a risk to health and safety. Examples of emergency repairs include:
These repairs will be carried out in either 5 or 10 working days as they may develop into a health or safety risk. Examples of urgent repairs include:
We will carry out these repairs within 40 working days or as part of a planned maintenance programme. These non-urgent repairs may be affected by budget availability. Examples of routine repairs include:
City Technical will service your gas central-heating system once a year. This is to make sure that it is safe and to repair any faults. They will contact you before the service is due. You must give them access to the community flat to do this work.
If there is a gas leak, you must:
The main gas tap is normally near the gas meter. If you are not sure where it is, please contact us and we will be pleased to help you.
If your electricity goes off, check if other houses in your area are affected. If they are, please contact your electricity supplier.
If isolated to your own property report to Maintenance & Repairs.