WDC/WDTRO Liaison Meeting Minutes 2024

WDC/WDTRO Liaison Meeting No.94

Thursday, 12 December 2024, 1:30pm, Clydebank Town Hall (plus Zoom option)

Attendees

• Cllr Gurpreet Singh Johal, Housing Convener (chaired meeting)
• Frances McGonagle, Littleholm TRA
• Harry McCormack, Tullichewan TRA
• June Todd, WDTRO
• Will East, Westbridgend TRA
• Elaine Neeson, Westbridgend TRA
• Janette Donlin, Dalmuir MSFs TRA
• Jacqui Peacock, Dalmuir MSFs TRA
• Stefan Kristmanns, Housing Development Co-ordinator
• Jane Mack, Senior Housing Development Officer (Tenant Participation)
• John Kerr, Housing Development & Homelessness Manager (on Zoom)
• Kevin McCrossan, Housing Operations Co-ordinator, Alexandria
• Claire McKay, Housing Development Co-ordinator
• Donna Kirkwood, Senior Housing Development Officer
• Anna Stanislavchuk, Housing Development Officer
• Alan Young, Housing Asset & Investment Manager (Zoom)
• Mayra Nunes, Senior Housing Development Officer (Zoom – observing)

Apologies

Nicola Pettigrew, Martin Feeney, Mary Paton, Jennifer McKechnie

HRA Update

• Update going to Council 18/12/24: projected deficit £1.317m, reduced from November HACC projection of £2.174m.
• Deficit impacted by unpredicted borrowing costs; work ongoing to reduce further.
• Proposal: future WDTRO Liaison meetings to include HRA updates with Finance staff to give tenants real-time financial information.

Action: Add HRA update to future Liaison agendas; include Finance staff in invitations.

Forward Plan (John Kerr)

• Scottish Government 2025/26 budget expected to restore Affordable Housing Supply Programme; WDC allocation assumed at least £10m.
• Gilmour Avenue: 2 modular houses on site; connections being done.
• Clydebank East: pre-Christmas handovers completed; next handovers 20 January 2025; remaining properties allocated by April 2025.
• Mount Pleasant: ahead by 3–4 weeks.
• Pappert: delayed due to flooding; programme now 3 weeks behind.
• Willox Park: McTaggart Construction on site; progress good.
• Dennistoun Forge/Gypsy Traveller Fund: SG moratorium on 25/26 developments; Council to discuss and review programme.
• Dumbuie & Smollett demolitions completed; landscaping underway; feasibility plans for 10 new homes.
• Radnor Park Hotel: owner engaged a housing developer; meeting scheduled to discuss options.

Updates on Previous Actions

• Building Services texts for cancelled repairs expected to go live early January 2025; ongoing action since Dec 2022 noted.
• Keys for new windows: spot checks indicate keys supplied with each window, but tenants report inconsistencies. Further evidence requested from Building Services.

Action: Building Services to provide evidence that all window keys are supplied to tenants.

Housing Solution Strategy Consultation (Claire McKay)

• Consultation included focus groups, surveys for staff, tenants, and public events.
• Key objectives:
  1. Prevent homelessness through good information.
  2. Rehouse quickly when homelessness occurs.
  3. Ensure support services are available.
  4. Work with partners to provide quality temporary accommodation options.
• Action plan includes ‘one door’ approach, youth specialist team, and maximising support funding.
• Draft strategy on Council website; survey closes end of January; HACC approval 20 February 2025; rollout April 2025.

WDC Response to Tackling Dampness

• 4 Building Service Officers now in post.
• Inspections within target improved to 32%; repairs completed within 10-day target 43%; expected to improve further.

Repairs Call Handling Update

• Average queuing time reduced to 1.2 minutes.
• Fewer abandoned calls; longest queues still over 15 minutes but improved.
• Monitoring to continue until performance consistently improved.

Walkabouts and Updates

• Tullichewan walkabout (29/11) updates completed.
• Dennistoun Forge walkabout process being used; delays often due to coordination with other council sections.
• Purpose of walkouts: embed process; issues not progressed can be escalated at Liaison meetings.

Tenant Priority Budget Updates

• 4 projects with 2025 start dates:
  • Kilbowie laundry – April 2025
  • Littleholm laundry – Jan 2025
  • Manse Gardens community garden – Jan 2025
  • Inler View community garden – Feb 2025
• Public meeting scheduled Saturday, 11 January 2025, 11am, Westbridgend TRA community flat (1 Lomond Court) with Zoom option.
• Westbridgend’s living Christmas tree request achieved via free tree from Balloch Park.

Tenant Participation Update (Jane Mack)

• New Tenant Participation Strategy agreed at Nov HACC; focuses on tenant input to improve services.
• Next steps: implement action plan; summary version to be shared with WDTRO and used to promote TP.
• Winter TP update to be issued next week.
• 2025 Liaison and Joint Rent Group (JRG) meeting dates to be confirmed around WDTRO committee dates.
• Thanks given to tenants and staff for commitment to Liaison meetings.

Any Other Competent Business (AOCB)

• Stefan highlighted Tenant Participation action: review of Charter indicators for Tenant Report ahead of new indicators announced Jan 2025. Volunteers sought to be involved in review/consultation.

Date of Next Meeting

Thursday, 27 February 2025, 1:30pm, Dalmuir Community Centre. WDTRO committee dates provided; Liaison dates to be scheduled around these.

WDC/WDTRO Liaison Meeting No.93

Thursday, 24 October 2024, 1:30pm, Church Street (plus Zoom option)

Attendees

• Cllr Gurpreet Singh Johal, Housing Convener (chaired meeting)
• Frances McGonagle, Littleholm TRA
• Harry McCormack, Tullichewan TRA
• Mary Paton, Willox Park TRA (on Zoom)
• June Todd, WDTRO
• Will East, Westbridgend TRA
• Elaine Neeson, Westbridgend TRA
• Stefan Kristmanns, Housing Development Co-ordinator
• Jennifer McKechnie, Housing Development Officer (Tenant Participation)
• Martin Feeney, Building Services Manager
• John Kerr, Housing Development & Homelessness Manager
• Cllr Hazel Sorrell, Vice Housing Convener (on Zoom)
• Kevin McCrossan, Housing Operations Co-ordinator, Alexandria
• Alan Young, Housing Asset & Investment Manager (Zoom)
• Jamie Dockery, Senior Housing Development Officer
• Jim McCarron, Finance Business Partner (Zoom)

Apologies

Nicola Pettigrew, Jane Mack

Action Updates

• Previous meeting notes agreed.
• Cancellation texts for non-emergency, multi-trade, and communal repairs being progressed; meeting scheduled 29/10/24 to finalise implementation.

Strategic Housing Investment Plan 2025-30 (Jamie Dockery)

• 17 buybacks concluded this year; 8 at legal services; 18 under review.
• June suggested promoting the Buy Back Scheme via Housing News article.

Garden Fires Guidance (Kevin McCrossan)

• Information provided on garden fire safety.
• Mary requested inclusion of allotment guidance; Kevin to update.
• Clarified: burning garden waste is allowed; household waste is not.

Dampness Response

• 4 Building Services Officers now in post on 2-year fixed contracts to address dampness and air quality sensor issues.
• Number of active damp/mould repairs to be clarified.
• Scottish Housing Regulator consultation on ARC indicators; expected reporting on dampness by next year.
• Project nominated for Chartered Institute of Housing Scottish Housing Awards (Health & Wellbeing category, 8 Nov).

Repairs Performance (Martin Feeney)

• New Repairs Policy to improve tenant and staff understanding.
• Temporary repairs may be done even if a new bathroom is scheduled, to ensure safety and functionality.
• Window keys: tenants to receive one per window; Martin will ensure compliance.
• Positive examples highlighted: fewer pre-inspections; repairs completed efficiently.

Repairs Call Handling

No questions raised on the call handling update.

Walkabouts

• Ongoing walkabouts: Tullichewan and CATRAs progressing well; Dalmuir MSF updates provided.
• Littleholm TRA had no updates from April walkabout; Kevin to investigate. Walkabouts remain on agenda until process embedded and consistent.

Tenant Priority Budget

• 6 proposals outstanding: 1 under assessment, 1 on hold, 4 awaiting Building Services start dates.
• Laundry projects to start late in calendar year; Gurpreet requested firm start dates.

Forward Plan (John Kerr)

• Clydebank East: 12 houses let last week.
• Pappert site: on schedule; previous vandalism addressed.
• Mount Pleasant: ahead of schedule.
• Gilmour Avenue: groundwork started.
• Willox Park Phase 1: McTaggart Construction hoping to start before Christmas.
• Bank Street & Bonhill Gap Site: contractors to be announced end of year.
• Clydebank Health Centre: demolition ongoing.
• BMQ: site activity ongoing; demolition expected Nov/Dec.
• Silverton: demolition commenced.
• £500,000 Ukrainian Longer-Term Resettlement Fund: acquisitions to house Ukrainian families first; Gurpreet raised concerns about immigration status affecting funding.

Tenant Participation (Jennifer McKechnie)

• TP Strategy consultation feedback incorporated; to be agreed at Nov HACC.
• Other papers for Nov HACC: Repairs Policy, Housing Emergency Action Plan; Pre-HACC Forum 18/11.
• Scrutiny Panel nearing completion on Repairs; report to Nov Housing Improvement Board and WDTRO.
• WDTRO shortlisted for Tenant Group of the Year Award (TIS); winner announced 7 Nov.
• Autumn Housing News distributed; Winter edition deadline 25/10, issue due 13/12.

Any Other Competent Business (AOCB)

None.

Next Meeting

Thursday, 12 December 2024, 1:30pm, Clydebank Town Hall

WDC/WDTRO Liaison Meeting No.92

Thursday, 22 August 2024, 1:30pm, Clydebank Town Hall (plus Zoom option)

Attendees

• Frances McGonigle, Littleholm TRA (chaired meeting)
• Janette Donlin, Dalmuir TRA
• Jacqui Peacock, Dalmuir TRA
• Harry McCormack, Tullichewan TRA
• Mary Paton, Willox Park TRA (on Zoom)
• David Lynch, Housing Operations Co-ordinator (Clydebank)
• Stefan Kristmanns, Housing Development Co-ordinator
• Jane Mack, Senior Housing Development Officer (Tenant Participation)
• Jennifer McKechnie, Housing Development Officer (Tenant Participation)
• Martin Feeney, Building Services Manager
• John Kerr, Housing Development & Homelessness Manager
• Councillor Hazel Sorrell, Vice Housing Convener (on Zoom)

Apologies

Cllr Gurpreet Johal, June Todd, Madeleine Slavin, Jo Sutherland, Nicola Pettigrew

Action Updates

• Cyclical maintenance programmes provided.
• Cancellation process for non-emergency repairs still in development; aim to have live before next Liaison meeting (24/10).
• Willox Park issue to be resolved at next meeting.

MAPPA

Rescheduled to WDTRO committee meeting on 12/9/24 at 12:30pm, 2/1 McGregor Walk.

Communication for New Housing Officers (David Lynch)

• Teams committed to updating TRAs when HOs change; noticeboards updated.
• New HOs to contact TRAs promptly; noticeboards checked regularly and font size improved.
• Foyer upgrades include new noticeboards; issue flagged to Emily Dorrian.

Repairs Policy Review (Martin Feeney)

• Tenant priorities included in draft policy; staff guidance for correct categorisation.
• Emergency repairs: within 24 hours (current average 5.4 hours).
• Urgent repairs reduced from 10 to 5 days; Planned repairs changed from 40 to 60 days.
• Definitions for complex repairs to be reviewed by WDTRO after 12/9 meeting.
• TRAs agreed to review draft for tenant-friendliness.

Dampness Response and Sensor Rollout

• 804 sensors installed; 66 inspections met 2-day target.
• Four new BSO roles being recruited to improve performance.
• No systemic building issues found; most advice relates to heating and ventilation.
• Trend data from sensors to help plan work more efficiently.

Repairs Performance Update

• Slightly over target for emergency response; focus on staff training and categorisation.
• Out of target repairs reducing; Right First Time performance to improve.
• No gas safety check failures; 91.5% of appointments kept.
• 437 no-access repairs in Q1; improving communication with tenants ongoing.

Repairs Call Handling

July saw increased calls, longer queues, and more abandoned calls. Overall performance improved; monitoring to continue.

Walkabouts

• Updates slow over summer due to staff absence; process prioritised.
• Expectation: updates on action plans provided to TRAs even if timescales change.

Tenant Priority Budget

• Five proposals with Building Services; Kilbowie Court and Littleholm laundries awaiting scheduling.
• Progress with Manse Gardens proposal; tenant frustration acknowledged.

Forward Plan (John Kerr)

• Gilmour Avenue handovers end of year; Clydebank East handovers start October, full occupancy by April 2025.
• Willox Park: contractor in place; tenant Q&A planned.
• Procurement permission granted for design teams at Clydebank Health Centre and Queen Mary Avenue.
• Rapid Rehousing Transition Plan: 64% homeless letting target; 70% transfer applicant target for new builds.
• Housing Emergency Action Plan agreed; updates to be provided in future meetings.
• Mobility scooter guidance approved; storage discussions ongoing.
• Financial planning: 3-year rental strategy to improve certainty.
• New builds and demolitions on plan; minor delays at Mount Pleasant due to rain, Silverton demolition expected September.

Tenant Participation (Jane Mack)

• Jennifer McKechnie settled in; supporting TRAs post-summer.
• Westbridgend TRA: successful meeting; new AGM and committee being planned.
• Scrutiny Panel nearing completion on Repairs process; report to HIB and WDTRO.
• Consultations:
• TP Strategy survey open until 24/9; draft to Housing Committee November.
• Repair policy consultation ongoing; draft policy to be proofread by tenants.
• Homelessness strategy review with tenant sessions and survey in next 2 weeks.
• Joint Rent Group met 15/8; monitoring void budget, Capital programme, and using Budget matrix for transparency.
• Autumn Housing News deadline 23/8; delivery scheduled ~12/10.

Any Other Competent Business (AOCB)

• Tenant satisfaction survey in September; face-to-face, external contractor, opt-out available.
• Clarification on Homeless survey promotion; apologies for lack of clarity.
• Scottish Gas Networks to replace rising gas mains at Littleholm blocks; tenants to be notified; scaffolding required.

Next Meeting

Thursday, 24 October 2024, 1:30pm, Church Street offices, Dumbarton

WDC/WDTRO Liaison Meeting No.91

Thursday, 20 June 2024, 1:30pm, Denny Meeting Room, 16 Church Street, Dumbarton (plus Zoom option)

Attendees

• Cllr Hazel Sorrell, Vice Housing Convener (chaired meeting)
• Frances McGonigle, Littleholm TRA
• June Todd, WDTRO
• Mary Paton, Willox Park TRA (on Zoom)
• Kevin McCrossan, Housing Operations Co-ordinator (Alexandria)
• Stefan Kristmanns, Housing Development Co-ordinator
• John Kerr, Housing Development & Homelessness Manager
• Jane Mack, Senior Housing Development Officer (Tenant Participation)
• Karen Rae, Empty Homes Officer
• Steven Williamson, CCTV Team Leader (on Zoom)
• Martin Feeney, Building Services Manager (on Zoom)
• Alan Young, Housing Asset & Investment Manager
• Craig Wilson, Maintenance Manager (on Zoom)

Apologies

Councillor Gurpreet Johal, Janette Donlin, Jacqui Peacock, Harry McCormack, Jennifer McKechnie

Action Updates

• Walkabout updates: Provided 14/6; to be discussed later.
• Cyclical programme review: Ongoing; Martin to issue updated programme.
• Cancellation texts for repairs: Being progressed; update pending.

Cllr Sorrell highlighted a case where a repair completion text was incorrect; Martin to investigate.

Multi-Agency Public Protection (MAPPA)

Video played from John’s laptop; link to be circulated. Discussion covered rehousing decisions and local concerns about misinformation. Madelaine Slavin (Housing) and a police representative suggested for next Liaison meeting.

Empty Homes Strategy (Karen Rae)

Karen outlined her role focusing on private sector properties empty >6 months, using Council Tax data to identify them. Case study: 2015 empty property sold and refurbished. Strategy linked to Buy Back Scheme. Survey of WDTRO views will inform new strategy to be presented to November HACC. Compulsory Sale Orders remain a potential future tool.

CCTV Improvement Project (Steven Williamson)

• £750k allocated for full CCTV upgrade; includes cameras, wiring, and monitoring equipment.
• 100-150 additional cameras for MSFs; minimal disruption expected.
• Mixed cabling (Wi-Fi and fibre); final costs expected next week.

Dampness and Repairs

• Sensor rollout nearly a year in; targets for inspections and repairs not fully met.
• Four new BSO roles created to improve dampness response times.
• Repairs performance: 3 of 5 indicators met; focus on ‘Right First Time’ and reducing no-access cases.

Walkabouts

Process in place; some Clydebank walkabouts not updated until Liaison meeting. Consistency to be monitored; Kevin to address with Clydebank team.

Tenant Priority Budget

£200k for tenant-led improvements. Updates provided on six ongoing projects. Littleholm laundry outstanding since 2019; now progressing after Building Warrant granted. Budget linked to walkabouts for identifying improvement needs.

Forward Plan (John Kerr)

• Scottish Government Housing Supply Fund: 24% cut (£8.6m); SHIP being revised, Housing Associations helping front-fund projects.
• Buybacks: 6 properties purchased since 1/4, 8 under offer; target 60/year.
• Developments: Clydebank East first handovers in September; Pappert, Mount Pleasant, Willox Park Phase 1, Gilmour Avenue (modular units), Bank Street, Old Clydebank Health Centre, Dennistoun Forge, Queen Mary Avenue – various timelines and updates.
• Potential developments: Radnor Park Hotel and Frank Downie House under consideration; VFM assessment required.
• Housing Emergency declared; draft action plan to be shared at WDTRO committee 8/8.

Tenant Participation (Jane Mack)

• Jennifer McKechnie now in TP role; supporting TRAs and promoting engagement.
• Annual Tenant Event ‘Making a Difference’ held 1 June; positive feedback, attendance lower than hoped. Awards presented to WDTRO members and community initiatives.
• TP Strategy consultation: staff session held; tenant session on 1/6; survey in August; draft strategy to Housing Committee November.
• Repair Policy consultation: preliminary survey closing 25/6; promoted via website, Facebook, email, text.
• Joint Rent Group: tenant member meeting 27/6 via Zoom.
• Summer edition of Housing News delayed; expected delivery ~5 July.

Any Other Competent Business (AOCB)

Mary raised concerns about rehousing priority and disturbance allowance for tenants; to email John directly due to poor sound quality.

Next Meeting

Thursday, 22 August 2024, 1:30pm, Clydebank Town Hall

WDC/WDTRO Liaison Meeting No.90

Thursday, 25 April 2024, 1:30pm, Clyde Meeting Room, Clydebank Town Hall (plus Zoom option)

Attendees

• Frances McGonagle, Littleholm TRA (chaired meeting)
• Janette Donlin, Dalmuir MSF TRA
• Jacqui Peacock, Dalmuir MSF TRA
• June Todd, WDTRO
• Harry McCormack, Tullichewan TRA
• Mary Paton, Willox Park TRA (on Zoom)
• Scott McLelland, Housing Operations Co-ordinator
• Alan Young, Housing Asset & Investment Manager
• John Kerr, Housing Development & Homelessness Manager
• Ana Deevy, Housing Development Officer
• Jane Mack, Senior Housing Development Officer (Tenant Participation)
• Kathryn Irvine, Senior Housing Development Officer
• Stefan Kristmanns, Housing Development Co-ordinator
• Martin Feeney, Building Services Manager (on Zoom)

Apologies

Councillor Gurpreet Johal, Ruby Wilkins, Nicola Pettigrew

Action Updates

• Annual visits: Updates provided; mobile app in development to assist Housing Officers. Template completed when visiting tenants for other issues.
• Glass panel at Dunswin Court: Fixed and intact; action removed.
• HO contact details template: Issued; Scott will ensure noticeboards are updated for new officers.
• Outstanding repairs actions: Frances requested updates in writing or someone present to report; Jane to follow up with Martin Feeney.
• Repair cancellation texts: Progress delayed due to staff absences; update forthcoming.

Tenant Priority Budget

Stefan advised proposals are being streamlined; named officer now coordinating. Tenant Priority Budget a regular agenda item for Better Homes Group. Ana reviewed outstanding proposals and progress. Frances welcomed the commitment, noting delays had discouraged some TRA participation.

Repair Reporting

Martin investigating two WDTRO examples where online reports were not actioned. Written response sent to WDTRO on 26/4/24.

Rechargeable Repairs Review

Kathryn reported positive improvements, particularly for void work, reducing HRA costs. Internal VFM group reviewing process before passing unpaid bills to Corporate Debt. Frances highlighted an example of unclear invoice; Alan and Stefan explained corporate billing constraints and ongoing improvements. Agreed to continue six-monthly monitoring (next agenda: 24/10/24).

Dampness and Mould Updates

Sensor rollout and inspection process working well. Advice provided on heating/ventilation. Focus on meeting 2-day inspection target; resources being monitored.

Repairs Call Handling

Calls abandoned decreased in March. Average queue time 1-2 minutes; longest queues 19-23 minutes. Progress satisfactory; monitoring continues.

Walkabout Process

Post-walkabout meetings working well; some Roads updates pending. Scott to follow up on Littleholm, Central Radnor Park, and Drumry. Emphasis on focusing on feasible issues and involving only relevant staff. Willox Park walkabouts temporarily suspended.

Forward Plan

• Current Developments: 133 homes: 88 at Clydebank East, 26 at Pappert, 19 at Mount Pleasant.
• Buybacks: 40 purchased last year; 2 since 1/4; 6 at offer stage.
• Willox Park: Tenders due 7/5; planning approval pending but expected soon.
• Clydebank Health Centre: Demolition contractor appointed.
• Bonhill Gap Site: Reassessing design due to cost increases.
• Queen Mary Avenue and Silverton: Feasibility stage; tenant design group to reconvene.
• Letting Plans: Paper to Housing Committee proposing 70% of new build lets go to transfer applicants.
• Connected Response rollout: Slight delays, progress ongoing in Dalmuir.
• Additional Funding: Application submitted for rehousing Ukrainian refugees to assist void costs and buybacks.
• Housing Shortage: Issue for Registered Social Landlords; WDC encouraging further development.

Tenant Participation

• Annual Tenant Event: Scheduled Saturday 1 June, 2-5pm, Clydebank Town Hall; creche available.
• Annual TP Performance Report: Issued soon; evidences tenant impact on improving services.
• Joint Rent Group: Next meeting 16 May; focus on void budget and Capital programme monitoring.
• TRA Support: Ongoing promotion and connected response drop-in sessions; events planned in June and July.
• TP Strategy Review: Reviewing other landlord strategies; staff and tenant groups being consulted separately before survey and development of new strategy.
• Pre-HACC Forum: Monday 29 April, Church Street offices; 12pm discussion of papers, 1pm meeting with Housing Convenor and officers.
• Ana moving to Glasgow City Council end of May; best wishes given.

Any Other Competent Business (AOCB)

Leven Court sheltered common room upgrade completed; high standard. Frances raised dog attack incident at Littleholm; Scott to investigate and update.

Next Meeting

• Thursday, 20 June 2024, 1:30pm, Church Street Council Offices, Dumbarton.

WDC/WDTRO Liaison Meeting No.88

Thursday, 22 February 2024, 1:30pm, Denny Meeting Room, 16 Church Street, Dumbarton (plus Zoom option)

Attendees

• Councillor Gurpreet Johal, Housing Convener (chaired meeting)
• Frances McGonagle, Littleholm TRA (on Zoom)
• Janette Donlin, Dalmuir MSF TRA
• Jacqui Peacock, Dalmuir MSF TRA
• June Todd, WDTRO
• Harry McCormack, Tullichewan TRA
• Mary Paton, Willox Park TRA (on Zoom)
• Scott McLelland, Housing Operations Co-ordinator
• John Kerr, Housing Development & Homelessness Manager
• Amanda Kean, WDC LHEES Officer
• Ana Deevy, Housing Development Officer (Tenant Participation)
• Jane Mack, Senior Housing Development Officer (Tenant Participation)
• Martin Feeney, Building Services Manager (on Zoom)
• Alan Young, Housing Asset & Investment Manager (on Zoom)

Apologies

Ruby Wilkins, Stefan Kristmanns, Nicola Pettigrew, Councillor Hazel Sorrell

Action Updates from Previous Meetings

• Lift protocol: Out-of-hours process implemented; action complete.
• Review of cyclical programmes: 24/25 programme in development; update in April.
• Repair cancellation text: Ongoing discussions on best approach.
• Annual visits: To be reviewed in April 2024 with mobile app development.
• Broken glass panel at Dunswin Ct: Pending update from Martin.
• All December actions complete: Tenant contact updates, MSF noticeboards refreshed, walkabout process shared, pictogram created.

Local Heat & Energy Efficiency Strategy (LHEES)

Amanda Kean shared the Council’s strategy, aiming for reduced greenhouse gases by 2030, fuel poverty reduction by 2040, and net zero building emissions by 2045. Consultation starts in March for 6 weeks. Jane and Ana will share consultation plans with tenants.

Dampness & Mould Updates

Progress reported on air sensor installations, inspections, and follow-up repairs. Agreed to continue monitoring.

Kitchen Installations

Update on process for tenant consultations and rectification of one-off issue with missing drawers.

Repairs Performance

Performance improving, most targets being met. Monitoring to continue.

Repairs Call Handling

Average queue time ~2.5 minutes; longest queues 42-48 minutes. Monitoring ongoing.

Walkabout Process

Ana provided update on spreadsheet monitoring, ensuring consistency. Scott and Ana emphasised capturing all issues and having appropriate officers present.

Forward Plan

1. New Build Update: Subsidiary creation, O’Hare site adjustments.
2. Buy Back Policy: Prioritising larger, energy-efficient properties; new scoring matrix.
3. Willox Park: Redevelopment following tenant consultation.

Other site updates: Brunswick, Montreal, Quebec, Clydebank East, Pappert. Buybacks now supported by full-time officer since 15 January.

Tenant Participation Updates

• Spring Housing News being posted 22 March; web link shared with staff.
• Joint Rent Group: Next meeting 21 March; rent information feedback welcomed.
• WD Scrutiny Panel: Reviewing non-emergency repairs journey; report to follow.
• TRA support: Continuing support, training, gypsy/traveller engagement, Spring TP Update forthcoming.
• Tenant Participation Strategy: Due for review; tenant and staff views to be sought.

Any Other Competent Business (AOCB)

Scott provided update on ASB Strategy consultation; second round starts mid-April.

Next Meeting

Thursday, 25 April 2024, 1:30pm, Clydebank Town Hall