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Service Standards 

The commitment to develop service standards across Housing Services is part of our response to the Scottish Housing Social Charter and our commitment to facilitate tenant involvement and scrutiny of services.

Staff and tenants have worked closely to develop these service standards and ensure that they are

  • Clear and easy to understand
  • Easily measurable
  • Will be reported regularly

Value for Money Service Standards Q1

Access to Housing Service Standards Q1

Estate Management and Anti-Social Behaviour Service Standards Q1

Homelessness Service Standards Q1

Repairs Maintenance and Improvements Service Standards Q1

Tenancy Sustainment Service Standards Q1

Capital Investment Team

Dennyston Forge Gypsy/Travellers Community 

Repairs, Maintenance and Improvements

Owner Engagement Charter

Tenant Participation