Service Delivery and Key Achievements
We provide access to debt counselling, income maximisation support, money advice and welfare benefit advice services.
We design and deliver services against statutory and non-statutory plans, that outline the main actions and improvements the service are required to deliver to support Council priorities and local neighbourhoods
Our Annual Service Plan outlines our objectives and the activities to ensure that we deliver money advice and information services in West Dunbartonshire for the year ahead.
Key Progress Indicators 2025-26
Here are some of our key achievements:
- 3,277 local people supported
- 6,029 total cases addressed
- £9,337,471 total value of income generated
- £1,348,076 value of new debt managed
Here are a few of our other key progress indicators for the period 1 April 2025 to 31 March 2026:
| Progress Indicator | Achieved |
|---|---|
| Number of Local People supported, with a disability or health issues | 2,978 |
| Percentage of local people with increased or sustained income through reduced debt liability/debt management | 81.1% |
| Success Rate - All Claims | 95.4% |
| Number of Mandatory Reconsideration Before Appeal Representations | 46 |
| Success rate - Mandatory Reconsideration Before Appeal cases | 74.2% |
| Number of Appeal Representations | 17 |
| Success Rate - Appeal Cases | 100% |
Customer Satisfaction
We want to use feedback from those who use our services. We will use the information in our 2025-26 Customer Satisfaction Report to shape provision going forward.
If you have used our Money service and have not already completed a survey, please take a few minutes to tell us what you think by completing our satisfaction survey.
This will help us identify where we are delivering services well or where we need to make improvements.