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My bin did not get emptied

We are currently not able to accept reports of missed bins. Our resources are focused on collecting all general waste bins on the week beginning 3 November before a new schedule of bin collections starts from 10 November. 

 

General Waste Collection: 3 to 7 November

To support the introduction of the new bin collection schedule, West Dunbartonshire Council will only be collecting general waste bins this week.
  • When: Place your green or black general waste bin out on your usual collection day.
  • Note: This applies even if your general waste bin was collected the previous week.
  • Important: No blue or brown recycling bins will be collected this week.
  • The new collection calendar starts on Monday 10 November.
  • Find details about your new collection schedule starting 10 November.

Your bin may not have been emptied, if at collection time: 

  • the bin was not presented on the kerbside by 6.30am on the day of collection
  • the bin was not presented on the correct collection day
  • the bin contained contaminated material

You can find out your collection day using the Bin Collection Calendar.

Report a Missed bin

We are currently not able to accept reports of missed bins. Our resources are focused on collecting all general waste bins on the week beginning 3 November before a new schedule of bin collections starts from 10 November. 

Report a Missed Assisted Pull Out

  • If you are signed up to Assisted Pull Out Service and your bin has been missed please contact us by phone on 01389 738285

Excess Waste

In this case you will have to dispose of your excess waste yourself. This can be taken to one of our Household Waste Recycling Centres.

Contaminated Bin

If the bin was labelled contaminated, please remove the contaminated items and present on your next due collection day. Please see information on what goes in my bins or bags?