Your bin may not have been emptied, if at collection time:
You can find out your collection day using the Bin Collection Calendar.
To report a missed bin please use the Chatbot (bottom right)
The Chatbot is here to assist you in resolving any issues you may have encountered with your bin collection. To help us better understand your situation and provide the best possible assistance, please answer the questions in Chatbot.
Your green/black bin will not be collected if it is overfilled resulting in the lid not closing fully. In this case you will have to dispose of your excess waste yourself. This can be taken to one of our Household Waste Recycling Centres.
If the bin was labelled contaminated, you will be visited by a Community Waste Officer, who will confirm the reason why the bin was not emptied and offer advice and guidance.
If a bin is missed due to operator oversight, please notify us within 5 working days.