What if I don't agree with my homeless decision?

If you think that we have made a wrong decision, by law, you have the right to appeal.  You will have 21 days after you get your decision to make an appeal.  You can make an appeal either in writing or in person.

Among the areas where important decisions are made and where you may think a wrong decision was made are:

  • Whether you are homeless or not
  • Whether we have made a reasonable offer of housing
  • Whether you will be made another offer of housing

You will learn the outcome of your appeal normally within 5 working days.

If you are dissatisfied with any decision we have made in your case, you should write within 21 days of receiving notification to:

Homeless and Homeless Prevention Services Team Leaders

16 Church Street,


G82 1QL

You may wish to take independent legal advice before submitting your appeal.  Assistance with your appeal or with any other matter relating to your homelessness application can also be requested from Citizens' Advice or from Shelter Scotland.

Contact details are as follows:

Citizens Advice Bureau
77 Bank Street
Alexandria.G83 0LE
Telephone:  01389 752727

Citizens Advice Bureau
Bridgend House
179 High Street 
Dumbarton. G82 1NW
Telephone: 01389 744690

Citizens Advice Bureau
34 Alexander Street
Clydebank.  G81 1RZ
Telephone:  0141 4357590

Shelter Housing Aid Centre
53 St Vincent Crescent
Glasgow.  G83 8NQ
Telephone:  0141 221 8995

You can also contact Shelter Scotland on Freephone 0808 800  4444